Front Desk Reception Supervisor

Job Description

Job Description

Salary Range: $25.00 - $29.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

The Front Desk Reception Supervisor oversees front desk operations, ensuring accurate registration, efficient workflows, and high-quality service. Supervises staff, provides coverage, resolves issues, and partners with clinical teams to support patient flow. May rotate across roles/sites and serve in a cross-organizational coverage pool to maintain staffing during absences.

Essential Functions:

• Hire, supervise, train, evaluate and discipline, as needed, Medical Receptionists or other assigned employees within the assigned department

• Demonstrate leadership competencies aligned with role and responsibility
• Apply advanced management skills, including strategic decision-making, cross-functional collaboration, and staff coaching
• Oversee daily site operations, ensuring compliance with patient workflows (registration, verification, scheduling, payments, EHR/EPM tasks)
• Supervise staff scheduling, coverage, and daily support (breaks, callouts, leave)
• Ensure compliance with federal/state regulations and organizational policies
• Standardize and improve workflows across sites
• Monitor and report operational metrics, including patient flow and service delays
• Promote service excellence through data analysis, trend identification, and process improvement

Requirements:

• At least 4 years of experience in healthcare operations, front-end services, or related administrative roles

• Demonstrated leadership ability with experience supporting or supervising team workflows

• Strong knowledge of patient registration processes, scheduling, and EHR systems
• Ability to manage multiple priorities in a fast-paced environment with attention to detail
• Proficient in Microsoft Office and electronic health record (EHR) platforms
• Flexibility and willingness to travel to other health center sites as needed

Benefits :

• Kennedy Community Health seeks to offer competitive salaries and a comprehensive benefits package.
• Health benefits start on first day of employment. Company pays 80% of health insurance Premiums.
  • Includes coverage for all individuals and most family types.
• Competitive time off packages
• 403b Retirement Plan
• Flexible Spending Accounts
• Employee Assistants Program 100% paid for by employer

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