Truck Team Member

Job Description

Job Description

Description:

Company Position: Join the world’s largest junk removal company! Southwind, the proud owner of 1-800-GOT-JUNK?, is expanding across 50+ US locations, and we’re looking for passionate individuals to help drive our growth. We’re dedicated to exceptional customer service and providing an empowering workplace for our employees.

Position: Customer Experience Leader
Location: Billerica, MA
Pay Range: $15.50/hr -$31/hr total compensation

Job Description:
Are you ready to step into a hands-on, exciting, and rewarding career? As a Customer Experience Leader at 1-800-GOT-JUNK? in Wilmington, MA, you’ll play a key role in delivering outstanding customer service while driving sales. No experience? No problem! We offer full training to help you succeed. You will participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

What We’re Looking For:

• Sales-Driven: Passionate about sales and delivering exceptional customer experiences.
  
• Customer-Focused: Friendly, approachable, and dedicated to delivering outstanding service.
  
• Energetic: Physically fit, enthusiastic, and ready to take on a variety of tasks.
  
• Dependable: Reliable, hard-working, and a positive contributor to our team.
  
• Strong Communicator: Excellent problem-solving and organizational skills.
  

Key Responsibilities:

• Deliver WOW Service: WOW customers with your friendly attitude and high-quality service.
  
• Drive and Load Trucks Safely: Team up with colleagues to ensure efficient and safe truck operations.
  
• Junk Removal: Perform physical tasks such as lifting junk (up to 50 lbs) from residential and commercial properties.
  
• Sales Advocacy: Represent 1-800-GOT-JUNK? professionally, provide accurate estimates, and exceed customer expectations.
  
• Safety First: Follow all safety protocols and maintain a professional appearance in uniform.

Why Join Us?

• Dynamic Work Environment: Enjoy a fast-paced, fun, and varied workday filled with new challenges and opportunities.
  
• Great Pay: Competitive pay up to $31/hr total compensation
  
• Recognition: Be part of a team that’s been recognized as one of the "Best Places to Work" and a "Fast 50" company.
  
• Comprehensive Benefits: Health insurance, retirement plans, and more!
  
• Career Growth: We encourage growth from within and support your career advancement.
  

Southwind is an Equal Opportunity Employer —we welcome diversity and encourage applicants from all backgrounds to apply. We’re also proud to be a Veteran-friendly company.

Qualifications:

• Must be at least 21 years old.
• Valid standard driver’s license.
• Previous customer service, labor, or sales experience is a plus.
• Ability to lift up to 50 lbs repeatedly.
• Experience in delivery, warehouse, moving, or general labor is a plus.