ServiceNow CSM Business Process Consultant

Alldus International Consulting Ltd
Cambridge, MA

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months

Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.

Responsibilities

  • Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
  • Drive process improvements and ensure alignment with industry best practices.
  • Document workflows, business rules and functional requirements.
  • Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

  • ServiceNow certifications: CSA, CIS CSM.
  • Proven experience delivering ServiceNow CSM process design and consulting.
  • Excellent communication and stakeholder engagement skills.
Posted 2026-01-28

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