Site merchandising manager

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!

Our Opportunity

Chewy is seeking a Merchandising Manager to join our Healthcare, Content, and Services Site Experience team. This role will report to the Associate Director- Head of Healthcare, Content, and Services Merchandising and own a defined functional area within this high-growth business portfolio — which could include Rx and Wellness, editorial and educational content, or services like Vet Clinic, CarePlus, Chewy+, or Connect with a Vet.

In this role, you’ll act as the voice of the customer every day, ensuring that site content, navigation, and experiences meet the highest standards for accuracy, creativity, and usability. You’ll bring strong operational field, a knack for turning data into action, and an ability to collaborate across teams to deliver defect-free, customer-first experiences. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!

What You’ll Do

• Manage site experience, merchandising content, and taxonomy for your assigned portfolio, ensuring alignment with enterprise and category goals.
• Act as the primary advocate for the Chewy customer in your scope, ensuring every touchpoint reflects their needs and preferences.
• Develop and complete short-term roadmaps (0–3 months) in partnership with your manager and cross-functional teams.
• Balance speed, quality, and experimentation when implementing new content or site improvements.
• Maintain site accuracy and consistency within your assigned area by conducting QA, identifying defects, and implementing improvements.
• Use data to identify friction points, propose solutions, and share insights with peers and leaders.
• Collaborate closely with Category, Marketing, Product, and external partners to complete site merchandising plans.
• Communicate clearly with customers to ensure smooth execution and alignment on shared goals.
• Track KPIs, monitor site performance, and deliver weekly business review (WBR) inputs.
• Surface opportunities for process improvement and tooling enhancements that benefit both the business and the customer.
  
  

What You’ll Need

• 4–6 years in e-commerce merchandising, content management, category management or site operations.
• Proven track record of owning a portfolio or category within a complex site experience.
• Strong QA discipline and operational excellence approach.
• Comfort translating data into actionable recommendations.
• Ability to partner cross-functionally and manage multiple priorities with minimal guidance.
• Acts as the voice of the customer at all times, making decisions that prioritize their needs and expectations.
• Thrives in collaborative environments and builds strong, trust-based relationships with partners.
• Holds a high bar for creative execution standards and content quality.
  
  

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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