Client Services Representative

Job Description

Job Description

About us

We are a growing property management company, celebrating our 40th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Client Services Representative to join the MMC Team!

Our Client Services team members are the first point of contact for client inquiries and deliver outstanding solutions-based service. Team members develop strong working relationships with clients (internal and external) and learn to understand what our clients need and how we can help them.

Client Services work with our property managers to ensure that common questions and concerns are handled in a timely manner by providing support, research, and issue resolution. This position is critical to the overall client experience.

Duties include but are not limited to:

• Working with Microsoft Office Applications such as Outlook, Word, and Excel.
• Performing general clerical duties (photocopying, scanning, mailing, and filing).
• Answering and making telephone calls.
• Reviewing and processing voicemail requests.
• Drafting and responding to emails.
• Resolving common property management issues or escalating to a manager/supervisor, as needed.
• Entering data and preparing reports with accuracy.

Qualifications/Requirements:

• Five (5) years of work experience in a customer service role.
• Experience in a property management-related field is preferred.
• Ability to follow instructions and effectively communicate both written and verbally.
• Must be reliable, responsible, honest, and ethical.
• Must be resourceful in fulfilling client requests.
• Strong interpersonal skills with the ability to communicate clearly and request more information when needed.
• Must be able to pass a background check.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) is required, experience with Yardi is a plus.
• Bachelor’s degree, preferred.

Benefits:

• $25.00 to $27.00 per hour, commensurate with experience.
• Health Insurance eligible on first day of employment
• Dental Insurance company paid, eligible on first day of employment
• Vision Insurance
• Life and AD&D (company paid)
• Voluntary Life and AD&D
• 401(k) Profit Sharing Plan with Company Match through Cuna Mutual
• Competitive Paid Time Off Package
• Employee Assistance Program (EAP) available 24 hours a day on weekdays and weekends to employees and family members
• Employee Referral Bonus Program
• 11 Paid Holidays

Mediate Management Company is an equal opportunity employer, and does not discriminate based upon an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit based factors protected by federal, state and local laws. These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, trainings, and career development.

We sincerely appreciate your interest in employment with Mediate Management Company, Inc. Please rest assured that your application materials have been received. Due to the high volume of response, we are unable to individually acknowledge the receipt of every application or phone call regarding the process. We carefully screen all applications and select candidates whose qualifications best meet our needs. You will be contacted if you are selected to continue in the recruitment process.