Desktop Support Specialist

Akkodis is seeking a Desktop Support Specialist for a Contract with a client in Waltham, MA. Candidates must have hands‑on experience in desktop support within a corporate IT environment, ideally with Intune and CompTIA A+ certification.

Rate Range: $30/hour to $35/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Desktop Support Specialist job responsibilities include:

• Provide onsite or remote IT technical support.

• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.

• Troubleshoot hardware and software issues related to Windows 11 devices.

• Escalate unresolved issues to the appropriate support teams.

• Deliver exceptional customer service while maintaining a high level of professionalism.

• Document resolutions and follow standard IT support procedures.

Technical Environment:

• Operating Systems: Windows 11 (desktop/laptop)

• Ticketing System: Remedy (Helix) or similar

• Environment: Enterprise/corporate IT service support

Minimum Requirements:

• 2 years of experience in an IT support role.

• Strong troubleshooting and communication skills.

• Solid understanding of IT support practices in a corporate setting.

• Experience documenting support activities and following escalation procedures.

Preferred Qualifications:

• Experience using Remedy (Helix) or similar ticketing tools.

• Familiarity with ITIL best practices.

• CompTIA A+ or ITIL Foundation certification.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Sachin.Rawat@ akkodisgroup.com.

Pay Details: $30.00 to $35.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.