Inside Parts Sales & Customer Service Representative - $65k+ Potential

Job Description

Job Description

Description:

Advantage Truck Group – Westfield, MA

Are you a driven problem-solver with a great attitude? Ready to build a high-paying career that doesn't require prior experience?

Advantage Truck Company is looking for an organized, motivated, and customer-focused individual to join our Parts team. We are committed to hiring for attitude and training for expertise. If you are eager to learn, excel at helping people, and ready to kickstart a stable, high-demand career, this role is for you!

What Can You Earn?

Pay Range $21.00 - $36.00, depending on experience, + bonuses

We offer a strong base wage plus incentives/bonuses that reward accuracy and performance.

Average Annual Potential: $45,000 - $65,000

Top Performers (Top 25%) Average Over : $70,000

Your Role

• Parts Problem-Solver (Training Provided) : You will be the vital link between our customers, our service technicians, and the essential heavy-duty truck parts they need. This is an exciting, fast-paced role perfect for someone who enjoys process and solving puzzles.
• Customer Champion : Professionally manage phone and in-person inquiries, ensuring every customer feels heard and assisted.
• The Investigator : Learn to use our advanced digital catalogs and systems to accurately identify and source the exact parts needed.
• Order Coordinator : Efficiently handle the entire sales process, including look-up, order entry, invoicing, and inventory tracking.
• Shop Support : Collaborate with the service team, ensuring the necessary parts are delivered quickly to minimize truck downtime.

The Attitude & Aptitude We Require

We prioritize your potential. We are looking for candidates who demonstrate the following characteristics:

• Exceptional Attitude : You are reliable, motivated by success, and maintain a friendly, patient demeanor even under pressure.
• Customer Focus: A genuine desire to help customers and technicians solve problems and find the correct solution.
• Quick Learner : You can rapidly absorb new technical information and enjoy mastering complex procedures and digital tools.
• Detail-Oriented & Accurate : You understand that precision in part numbers and pricing is critical to our business.
• Strong Keyboard Skills : You can quickly and accurately type and enter data into computer systems to keep pace with the high volume of incoming parts orders and inquiries.
• Computer Savvy : Comfortable navigating various computer software and learning our specialized inventory systems.

Requirements (The Non-Negotiables):

• A high school diploma or equivalent.
• Must possess a valid state Drivers license.
• Ability to perform physical duties: Regularly lift up to 50 pounds (and occasionally up to 100 pounds with assistance); ability to stand, walk, bend, and lift throughout the day.

This is more than a job; it’s a career path in a stable, high-demand industry. If you’re ready for achallenge and want to build a high-paying skill, apply today!

Advantage Truck Group (ATG) is the largest Daimler Truck North America (DTNA) dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA.

All Candidates must pass a criminal background check, MVR check and Pre-employment Lift Test.

Advantage Truck Group is an Equal Opportunity Employer.