Senior Microsoft 365 Platform Engineer
- Own the day-to-day administration, support, health, and continuous improvement of the Microsoft 365 platform.
- Serve as the primary technical authority and Tier 3 escalation point for Microsoft 365-related incidents and complex technical issues.
- Design, implement, and maintain Microsoft 365 solutions that are secure, scalable, and aligned with enterprise architecture standards.
- Administer and support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune.
- Manage hybrid identity services including Microsoft Entra ID, Active Directory integration, Conditional Access, Multi-Factor Authentication, and Single Sign-On.
- Support enterprise application integrations leveraging SAML, OAuth, OpenID Connect, and SCIM provisioning.
- Develop and maintain standards, governance controls, operational procedures, and platform best practices.
- Evaluate Microsoft roadmap enhancements and lead the adoption of new technologies and platform capabilities.
- Administer endpoint management solutions including Intune, Windows Autopilot, device compliance policies, configuration profiles, application deployment, and endpoint security baselines.
- Design and maintain automated device provisioning and lifecycle management processes.
- Develop PowerShell and Microsoft Graph-based automation to improve operational efficiency, platform governance, reporting, and service delivery.
- Monitor platform health, capacity, service performance, and user experience, proactively identifying and resolving issues.
- Build and maintain operational dashboards, reporting, and metrics related to platform performance, adoption, compliance, and service quality.
- Partner with Cybersecurity teams to implement and support Microsoft 365 security controls, including Conditional Access, identity protection, and collaboration governance.
- Participate in major incident response, root cause analysis, problem management, and service improvement initiatives.
- Create and maintain technical documentation, architecture diagrams, operational runbooks, and support procedures.
- Provide technical guidance and mentorship to Service Desk, Digital Workplace, Infrastructure, and operations teams.
- Collaborate with Infrastructure, Security, Service Desk, Digital Workplace, and business stakeholders to deliver reliable and innovative solutions.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.
- Minimum of 7 years of hands-on experience supporting Microsoft 365 in a medium or large enterprise environment.
- Deep expertise with Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune.
- Strong experience managing hybrid identity environments integrating Active Directory and Entra ID.
- Experience implementing and supporting Conditional Access, Multi-Factor Authentication, and Single Sign-On solutions.
- Hands-on experience with Windows Autopilot, endpoint management, compliance policies, and modern device management practices.
- Strong PowerShell scripting and automation experience.
- Experience using Microsoft Graph API for administration, automation, and reporting.
- Experience supporting SaaS application integrations using SAML, OAuth, OpenID Connect, and SCIM.
- Strong understanding of Microsoft 365 security, governance, and compliance capabilities.
- Experience supporting Microsoft Teams Phone and voice services is preferred.
- Working knowledge of Microsoft Purview, Microsoft Defender, and related Microsoft security technologies.
- Familiarity with ITIL-based service management processes and ITSM platforms such as ServiceNow.
- Excellent troubleshooting, analytical, communication, and documentation skills.
- Experience supporting global and geographically distributed organizations is preferred.
- Microsoft certifications such as Microsoft 365 Enterprise Administrator Expert, Identity and Access Administrator Associate, or Endpoint Administrator Associate are highly desirable.
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