Route Sales and Service Representative

UniFirst is HIRING - ROUTE COVERAGE SPECIALIST (Route Sales and Service Rep)

Location: DORCHESTER, MA

ONE DAY ONLY / In-Person Interviews - WEDNESDAY, APRIL 29

APPLY NOW to Secure Interview (8 am - 4:30 pm)

$68,806 Annual Base Salary

• Paid Weekly
• Full-Time
• Mondays - Fridays
• NO WEEKENDS
• 50 Hours a week (No overnights)
• Starting Time = 5:00 a.m.
• Medical, Dental, Vision, 401(k)

A UniFirst Route Coverage Specialist covers delivery routes for unavailable Route Service Representatives (RSRs) , delivering and picking up products, providing customer service, and resolving issues to maintain customer satisfaction and build relationships. The role requires proficiency across multiple routes, accurate record-keeping, vehicle maintenance, safe driving, and effective communication with customers and leadership. Key Responsibilities

• Route Coverage: Learn multiple routes to provide seamless service when an RSR is absent.
• Product Delivery & Pickup: Safely load, transport, and unload clean garments and other products to customers, while also collecting soiled items.
• Customer Service: Deliver high-quality service, resolve customer requests independently, and build strong customer relationships.
• Operational Excellence: Accurately manage invoices, conduct inventory audits, and ensure the safety and appearance of the assigned vehicle.
• Safety: Adhere to all traffic laws, safety standards, and company policies.
• Problem-Solving: Address customer needs and resolve service issues to ensure customer satisfaction and loyalty.
• Communication: Effectively communicate customer feedback and potential solutions to location leadership.

Requirements

Qualifications

• Driver's License: A valid driver's license and a clean driving record are required, with a minimum age of 21 years old.
• DOT Compliance: Must meet Department of Transportation (DOT) requirements, including a physical exam.
• Education: A high school diploma, GED, or military service is required.
• Customer Service Skills: Strong customer service abilities and the ability to work independently yet maintain a team-oriented mindset.
• Physical Stamina: Must be able to lift, carry, and push up to 50 pounds and stay on their feet for extended periods.
• Tech-Savvy: Comfortable using and learning new technologies for operational efficiency.

Job Type: Full-time

Benefits

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance