Resident Activities Director

Job Description

Job Description

A family-owned and privately held property management company, First Realty Management has more than 70 years of experience and the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and learning opportunities from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.

We are looking for a qualified and enthusiastic Resident Activities Director (RAD), to join a property in Brockton. This is a full-time position, Monday-Friday including resident events . This person will work with the site management team to develop and administer resident programs and services that contribute to and enhance site management objectives in creating and maintaining a Community of Quality.

Job Functions:

Works to improve the quality of the living environment for the resident population by:

• Planning, implementing, and actively supervising social, educational, and recreational activities/programs/special events for the resident population regularly.
• Outreach to new residents to inform them about RAD programs and services available.
• Developing a local social service network within the community, working to raise resident awareness of such services, and preparing a current referral list with primary contacts, phone, email, etc. for use by resident services and management staff.
• Reporting resident-related concerns to the property manager promptly. Works with the manager to resolve issues and takes an active role in the resolution process.
• Managing site newsletter process including newsletter preparation, submission to First Realty Communications Dept., and timely distribution to residents.
• Working with the management team to plan and implement annual company-wide events including the First Realty Sports Olympiad, First Realty Academic Olympiad, NAHMA Drug-Free Calendar Contest, NEAHMA Kid's Day, First Realty Honor Roll Club, Community of Quality® awards program, etc.
• Working with management staff on resident retention programs, marketing strategies, and new resident orientation programs. Actively participates in these programs and develops new resident services initiatives that support these efforts.
• Following all First Realty Risk Management and site safety guidelines regarding parent/ guardian permission, transportation, incident reporting, vendor insurance coverage, etc.
• Overseeing Computer Learning Center/Lab program (as applicable) including a budget, contractor supervision, scheduling, resident participation reports, marketing, facility and equipment maintenance, and management.
• Providing support to the management team on resident social service issues and maintaining confidentiality in all matters pertaining to the same.
• Develops an annual RAD budget for submission to the property manager.
• Maintains petty cash fund for RAD program and administers petty cash reporting to REAS.
• Facilitates and administers grants, as applicable to the site.
• Networks with local businesses, schools, and others, to enhance resident services.
• Provides outreach to, secures, and coordinates college/university tutors for youth on-site in the after-school education program (HASI).
• Maintains and secures RAD program equipment and inventory.
• Other responsibilities as assigned at the site, or RAD programs at other sites.

Requirements:

• Ability to handle sensitive issues with confidentiality, diplomacy & tact, using excellent judgment.
• Strong communication skills, verbal and written.
• Strong Problem-solving skills.
• Proficiency with MS Word, Excel, and the Internet.
• Current certification in First Aid and CPR.

• Excellent resident relations and customer service skills
• Strong communication skills, verbal and written.
• Ability to effectively work on simultaneous tasks.
• Ability to adapt to changing priorities.
• Proven ability to oversee groups of children.

Level of Education/Training/License

• Bachelor's degree in a related field preferred.

Experience

• Prior work experience in social services or related fields.
• Prior experience in an office environment preferred.
• Experience overseeing groups of children.

Benefits:

• Sign-on Bonus
• Paid Vacation, Holidays, PTO/Personal leave.
• 401(k) plan
• Health, Vision, and Dental insurance.
• Life Insurance, Short- & Long-Term Disability.
• Flex spending accounts & Transportation expense accounts.
• Opportunity for professional growth and development.
• An EOE/ Veterans/Disabled Employer: If you need accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000, ext. 3772.