Concessions Manager - Boston University Athletics

Job Description

The Concessions Manager at Boston University - Athletics is a salaried management position responsible for developing and implementing concessions dining solutions to meet customer needs and tastes. Oversees and manages athletic concessions operations for Agganis Arena, Walter Brown Arena, Case Gym, Track and Tennis Center, and Nickerson Stadium where customers order prepared foods from a menu.

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Job Responsibilities

Leadership

• Use Aramark's coaching model to engage and develop team members to their fullest potential

• Reward and recognize employees

• Ensure individual and team performance meets objectives and client expectations

• Plan and lead daily team briefings

• Ensure safety and sanitation standards in all operations

Client Relationship

• Identify client needs and communicate operational progress

Financial Performance

• Ensure the completion and maintenance of P&L statements

• Deliver client and company financial targets

• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

Productivity

• Bring value through efficient operations, appropriate cost controls, and profit management

• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives

• Ensure entire team is trained and able to implement

• Supervise team regarding production, quality and control

Compliance

• Maintain a safe and healthy environment for clients, customers and employees

• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• Requires at least 1 year of experience

• Requires at least 1 year of experience in a management role in Hospitality, Food Service Industry

• Bachelor's degree or equivalent experience preferred

• Strong interpersonal skills

• Ability to maintain effective client and customer rapport for mutually beneficial business relationships

• Ability to demonstrate excellent customer service using Aramark's standard service model

• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers

• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb; able to stand for extended periods of time

• Must be able to work an event-based schedule which will include evenings, weekends and holidays

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .