Customer service

Customer Service Representative – Manufacturing

Norwood, MA | 100% Onsite | $70,000 – $75,000 per year

Leading manufacturer of PTFE-coated medical mandrels and components , serving the medical device industry with precision and excellence. We are seeking a highly motivated Customer Service Representative to join our team in Norwood, MA . In this critical role, you’ll be the primary point of contact for customers, ensuring exceptional service while supporting the order management and fulfillment process.

What You’ll Do

• Manage and process incoming customer orders, ensuring accuracy against specifications, blueprints, and quotes.
• Serve as the key customer contact , handling inquiries, scheduling, delivery updates, and quality performance issues.
• Investigate and resolve customer complaints, coordinating with the Quality Department on Return Material Authorizations (RMAs) .
• Create and maintain accurate customer and item records in the ERP/MRP system .
• Collaborate cross-functionally with Supply Chain, Quality, and Production teams to ensure seamless order flow and timely delivery.
• Support quoting activities by gathering key data such as history, blueprints, and revisions.
• Monitor customer backlogs, analyze order trends, and proactively solicit reorders.
• Participate in production meetings and offer continuous process improvement ideas.
• Maintain a high level of professionalism and technical competence, representing Applied Plastics both internally and externally.

What We’re Looking For

• Bachelor’s degree in Business or related field (preferred).
• 5+ years of customer service experience in a manufacturing environment.
• Strong ERP/MRP system experience (required).
• Proficiency in Microsoft Office .
• Ability to interpret blueprints (preferred).
• Prior contract review experience in manufacturing (preferred).
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Valid Class D Driver’s License.

If you’re a customer service professional with manufacturing experience who thrives in a fast-paced, detail-oriented environment, we want to hear from you!
Apply today and grow your career, send resume to Daisy at [email protected] or call 562-471-7322.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.


Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.