Administrative Business Manager Rehab Services

Administrative Business Manager Rehab Services Location Reading, MA : We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This position is responsible for managing the day-to-day, non-clinical operations for assigned area. Responsible for developing and implementing systems to assist in the growth and financial success of the area.

Minimum Qualifications :

1. High school diploma or equivalent.

2. Five (5) years of supervisory experience in a related medical setting.

Preferred Qualifications :

1. Bachelor's degree.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Manages the business affairs of assigned business area.

2. Works collaboratively with the leadership and assists with data collection, reporting, various administrative tasks, and operational improvements.

3. Creates and maintains polices to help support the clinical staff, improve patient care and maximize reimbursement.

4. Assists in future growth and development with regards to billing, reimbursement, documentation, insurance compliance, ICD-10, meaningful use, etc.

5. Acts as a liaison between customers and assigned area to promote increased customer satisfaction, successfully addressing inquiries and problems by presenting a positive professional image.

6. Manages personnel issues to ensure adequate staffing, training, cross training and accountability of personnel.

7. Ensures compliance with all government and accrediting agencies.

8. Responsible for budgeting and fiscal management of applicable areas of ambulatory services.

9. Participates on Revenue Cycle Committee, proactive in addressing all related issues, including chargemaster.

10. Supports staff and ensures that their needs/concerns are addressed in a timely manner.

11. Obtains input and discuss issues with employees, so that they are informed of upcoming changes to workload and operations that may impact them.

12. Performs performance appraisals and submits to Human Resources on a timely basis.

13. Assists with interview, hire, counsel, coach and employ progressive discipline and rewards and recognition as necessary.

14. Ensures mechanisms are in place for accurate, timely billing and reimbursement for services performed.

15. Manages staff to foster retention.

16. Plans for adequate training and staffing for workload at all locations to meet clinical demands and provider expectations.

17. Works with patient accounts, managed care departments, LMMER, etc.

18. Reviews and resolves insurance denials.

Physical Requirements:

1. Occasionally lift and/or move up to 25 lbs.

2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs and operating office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

Skills & Abilities:

1. Proven administrative skills and experience.

2. Excellent interpersonal and organizational skills.

3. Ability to coordinate operations of technical and office support staff.

4. Ability to maintain cooperative working relationships with many departments as well as the community and outside agencies.

5. Excellent computer skills and proficiency in Microsoft Word, Excel, PowerPoint, etc.

6. Excellent interpersonal and communication skills including verbal and written work.

7. Excellent organizational, time management, and multi-tasking skills

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at [email protected].