Legal Administrative Assistant (ACAP)

Job Description

Job Description

The Office of Bar Counsel in Massachusetts (OBC) investigates and prosecutes ethical misconduct by Massachusetts attorneys, educates attorneys on the Rules of Professional Conduct, and strives to better the profession.  The OBC is seeking a legal administrative assistant to join our team. Interested applicants should submit a letter of interest and resume by April 7, 2026.


Position Summary


As a legal administrative assistant supporting the attorneys and investigators in the Attorney and Consumer Assistance Program (“ACAP”), the intake unit of the Office of the Bar Counsel, you will work in a fast-paced, but collegial, mission-driven work environment.  You will work closely with the ACAP Director to develop workflows that allow you to efficiently process and document the high volume of telephone calls and written correspondence alleging attorney misconduct that ACAP receives each year.  Based upon the initial intake information obtained and researched by you, the ACAP Director will assign complaints to experienced attorneys and investigators who form the ACAP team, and you will provide administrative support to them as needed.  The Legal Administrative Assistant will create, update, and maintain critical electronic records, and interface with other departments as needed.  The position reports to the Director and to the Administrative Assistant Supervisor on administrative matters such as training, coverage schedules, and time-off.


Essential Job Functions*

• Assists ACAP Director in ensuring established workflows are followed and aids ACAP team in meeting deadlines.  Processes and dockets incoming telephone calls and correspondence, as well as outgoing correspondence, using document management system. 

• Using document management system, researches complainants’ and attorneys’ prior contacts with the office, their registration status and their disciplinary history.

• Enters accurate data into electronic document management system.

• Performs online research of court cases.

• Promptly assigns telephone calls and written complaints and correspondence as instructed by the ACAP Director.

• Prepares documents, including letters for mailing, as assigned.  Proofreads prepared materials for correct grammar, spelling, punctuation, format and consistency.

• Scans and photocopies documents and transcribes voicemail messages as needed.

• Interfaces where needed for follow up on open action items with all departments of the Board of Bar Overseers.

• Must maintain the confidentiality of the information obtained through work.

Other Duties and Responsibilities

Performs additional duties, including administrative and clerical tasks, as assigned.

Preparation, Knowledge, Skills and Abilities

All candidates will possess a high school diploma or equivalent, and demonstrate competent written and oral communications skills. A minimum of two years’ office experience preferred.  All candidates will demonstrate the ability to work accurately and thoroughly in a fast-paced, deadline-driven environment, and be able to work effectively as a team with others. All candidates will also demonstrate proficiency with Microsoft Office Suite (including Microsoft Word, Adobe Acrobat and Outlook) and Salesforce or similar software, and will possess transcription and proofing abilities.


In addition, candidates will maintain commitments to the highest ethical and professional standards, to the advancement of diversity, equity and inclusion, and to improving the quality of the bar.


Working Conditions/Physical Demands

• The Office of Bar Counsel currently operates in a hybrid work environment.   

• Normal office working conditions including frequent sitting, standing, walking, and computer monitor use. Occasional lifting up to 50 lbs. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.  

Compensation and Benefits

Legal Administrative Assistants (ACAP) are members of the OPEIU, Local 6, AFL-CIO collective bargaining unit, and the salary and benefits are negotiated and set forth in the collective bargaining agreement.  The starting salary range for the Legal Administrative Assistant role is $60,398 - $74,903 based on experience.  As a unionized workplace, the BBO respects the rights of its employees under the existing collective bargaining agreement and applicable labor law. 


Applications and Inquiries


Interested applicants should submit a letter of interest and resume by April 7, 2026.


At the BBO, we embrace diversity, and we are seeking to nurture our DEI efforts, to the benefit of our organization, the bar, and the public we serve. Our goal is to attract, develop, and retain exceptional people and to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information, or characteristics. In addition to federal law requirements, the BBO complies with applicable state and local laws governing nondiscrimination in employment. The BBO actively encourages applications from candidates, including those from marginalized communities, who would both contribute to and learn from working in a diverse, equitable, and inclusive workplace.

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