Residential Counselor

Position Title: Residential Counselor

Department: DDS Programs

Reports To: Program Manager

Salary Wage: $19.00 - $23.00

Programs Opening /Hours

About Victory Human Services

Victory Human Services (VHS) is a mission-driven organization dedicated to empowering individuals with disabilities through exceptional residential, day habilitation, and community-based services. VHS is currently undergoing a bold transformation – Victory 2.0 – focused on restoring compliance integrity, strengthening internal systems, elevating workforce culture, and positioning the organization for sustainable growth and excellence

Position Overview:

The Residential Counselor plays a crucial role in developing and implementing Individual Support Plans (ISPs) and providing direct care, training, and support to residents. This includes: - Assisting with personal care and daily living activities - Implementing behavior plans, medical protocols, and interventions - Supporting vocational and community-based activities

Job Qualifications

· Social and communication skills

· Interpersonal Skills: Builds positive relationships with residents, staff, and families

· Planning & Organization: Manages multiple responsibilities efficiently

· Education: GED or equivalent

· Valid driver’s license

· Reasoning Ability

· Ability to follow detailed written and oral instructions

· Strong problem-solving skills for daily responsibilities

· Successful completion of state and agency-mandated training:

· First Aid/CPR (within first month of employment)

· DDS Medication Administration Certificate (within first six months)

· Safety Care/Legal Certificate (within first six months)

· DPPC/Fire Safety/Human Rights/Universal Precautions Certificate (upon hire)

· New Hire Orientation, including completion of CORE Curriculum (within first three months)

· Strong oral and written communication skills

· Must consent to a Criminal History Background Check (CORI) and release of information from agencies such as the Disabled Persons Protection Commission (DPPC) and Department of Developmental Services (DDS)

· Must be able to perform essential duties with reasonable accommodation

· Proficiency in Microsoft Office applications

· Language Skills, fluent in English, open to bilingual (Spanish, Haitian, Cape Verde)

· Ability to read, interpret, and write reports and safety guidelines

· Effective verbal communication with residents, families, and staff

· Frequent use of hands for tasks and reaching

· Ability to lift and maneuver up to 100 lbs floor to waist, waist to overhead (assistance provided when possible)

Responsibilities

· The Residential Counselor plays a vital role in developing and implementing Individual Support Plans (ISPs) and providing direct care, training, and support to residents

· Assisting with personal care and daily living activities

· Implementing behavior plans, medical protocols, and interventions

· Supporting vocational and community-based activities

· All positions require physical assistance (e.g., lifting, transfers, emergency restraint)

· Resident Support & Care

· Provide direct care and supervision in areas such as:

· Meal preparation and household management

· Travel training and financial management

· Religious practice (if desired)

· Implement, develop, and review Individual Support Plans (ISPs) and track progress

· Assist residents in abiding by housing rules set by residents, landlords, or Housing Authorities in accordance with applicable regulations

· Transport residents to activities and medical appointments

· Utilize Positive Behavioral Supports to promote resident well-being

· Maintain resident dignity and rights in accordance with policies

· Assist in advocacy and training related to human rights

· Administrative & Compliance Duties

· Complete required documentation and reporting in a timely manner per agency policies

· Lead weekly house meetings to discuss:

· Recreation and meal planning

· House rules and general concerns

· Resident successes

· Maintain financial records for residents and program funds that align with regulatory requirements and agency policies

· Obtain and maintain state certification in medication administration within the first six months

· Adhere to DDS and CRC regulations regarding behavior management, emergency interventions, and work policy

· Awake Overnight Counselors (Additional Responsibilities)

· Provide personal care and health monitoring while remaining awake and alert

· Perform housekeeping tasks as assigned

· Provide emergency coverage when necessary (not exceeding 70 hours/week without approval)

· Teamwork: Works collaboratively to achieve department and agency goals

· Dependability: Completes tasks accurately and consistently

· Communication: Effectively conveys information in oral and written formats

· Initiative: Demonstrates problem-solving skills and independent thinking

· Data Collection & Reporting: Gathers and documents data accurately

· Adheres to company policies and procedures

· Maintains attendance and punctuality standards

· Supports and enforces agency objectives through leadership and conduct

· Regularly required to sit, stand, walk, stoop, kneel, or crouch

Benefits Offered:

BCBS Medical, Dental, Vision

TASC - Flexible Spending Account and Dependent Care

Sick

Vacation

Employee Assistant Program

Tuition Reimbursement

Join Our Mission:

At Victory Human Services, you’ll join a team dedicated to advancing equity and inclusion in human services across Massachusetts. If you’re ready to bring your administrative excellence and passion for people to an organization that makes a measurable difference, we encourage you to apply.

Submit your resume and cover letter now for consideration, too:

[email protected]

Victory Human Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person