Sr. Product Manager, Upstream Filtration Systems
- Derive strategy and tactics, and manage the product life cycle to ensure YOY business growth and strong customer satisfaction
- Support the global Sales organization, providing effective product positioning, sales tools, training, competitive analysis and in-field support as needed
- Analyze and respond to technical questions related to product use and performance, product quality, and service features
- Create and drive commercial strategy for New Product releases
- Derive forecast to ensure accurate demand planning, product build and revenue attainment
- Be responsible for assessing business performance through KPI tracking
- Collaborate with sales and engineering to develop new or improve existing products based on VOC
- Work with Operations and Customer Service to ensure on timely delivery of products and services
- Drive resolution of customer inquiries and complaints with required internal functions including Quality, Supply Chain, Manufacturing and R&D
- Develop and recommend appropriate pricing and discounting
- Assess business performance through KPI tracking
- Liaise with Marketing to develop effective product collateral and campaigns
- A BS degree or higher in an engineering or science discipline, with MBA is preferred
- A minimum of 7-10 years of experience in commercial product management, business management or sales and marketing
- Experience with hardware/equipment and filtration operations in bioprocessing is preferred
- Customer facing experience and the ability to build mutually beneficial, trusting relationships with internal and external stakeholders
- Strong attention to detail with excellent verbal and written communication skills
- Ability to take initiative, hold team members accountable for deliverables, and obtain support across departments
- Strategic, tactical and analytical thinking
- Ability to travel (including global travel), up to 20%
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Project and Visio)
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