Support Representative

Job Description

Job Description

Description:

As the first impression for the Agency, the Support Representative will create a welcoming environment as they greet and assist walk-in guests, as well as on the phone. They will also provide administrative support as needed.

The hours for this in-office, full-time position are: M-TH 8am-4:30pm; F: 8am-4pm.

What You'll Be Doing

Key Responsibilities:

• Greet walk-in clients or visitors in a professional and helpful manner.
• Answer incoming calls and direct caller to the appropriate person courteously and professionally. Record and deliver accurate phone messages.
• Answer client inquiries, as needed, or direct the inquiry to the person best able to assist the client.
• Perform accurate data entry on a daily basis regarding client policy cancellations and reinstatements.
• Submit change requests to carriers as requested by the customers.
• Sort and distribute Agency mail for several locations on a daily basis, including proper handling of mail bags received from other Agency branches.
• Provide requested information to Management on local merchants, company addresses or contact information as requested.
• Process payments received by walk-in customers and document accordingly.
• Assist sales, finance, and marketing departments with projects.

What We're Looking For

Skills & Qualifications:

• Basic Microsoft Office computer skills (Word, Outlook)
• Highly professional and pleasant phone manner for a busy office with multiple locations, and a multi-line telephone system
• Data entry skills, basic cashier skills, mail sorting & record keeping practices
• Effective communication skills, friendly and outgoing personality, organizational skills, strong attention to detail, and ability to respond to requests effectively and efficiently
• Strong commitment to customer service excellence
• Ability to speak Portuguese and/or Spanish considered a plus

Education & Experience:

• High School diploma
• Minimum of 1-2 years of administrative/office support or customer service experience
• Previous P&C insurance experience helpful but not required

What We Offer

Benefits You'll Enjoy:

We believe in supporting our team both professionally and personally. Our comprehensive benefit package includes:

• Medical, dental, vision
• HRA plan pays significant portion of medical deductible
• Flexible Spending Account (FSA)
• Company-paid life and disability coverage
• 401(k) plan with company match
• Paid vacation, sick time, and floating holiday
• Educational support for licensing and professional development
• Early 4PM close on Fridays
• Monthly office lunches
• Access to additional voluntary benefits

There is opportunity for growth within this role. We hope to meet a candidate who is passionate about a career within the insurance industry and willing to learn. We offer a competitive salary and benefits package and a supportive, friendly environment.