Employee Services Coordinator

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

Reporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat.

This is a Remote position available in the United States.

This is a Full Time Hourly position, with a schedule of Monday - Friday from 8am - 5pm EST.

Responsibilities:

• Act as an independent reviewer to ensure policy compliance

• Follow the tuition policy of all our corporate clients

• Proof grade reports and tuition and student loan receipts against submissions and client requirements

• Ensure appropriate tuition discount is applied to invoices prior to submission for payment

• Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat. Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks

• Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours

• Take inbound phone calls via a client dedicated telephone support line to help navigate the user interface and explain documentation and policy requirements

• Make outbound phone calls to client employees to assist with

• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Preferred Qualifications:

• Bachelor's degree

• 2 years customer service experience, and Auditing Experience

• High level of computer proficiency is essential

• Must possess strong interpersonal, as well as verbal and written communication skills

• Attention to detail

• Proven ability to learn and utilize proprietary software and reporting tools

• Ability to work in a fast paced and highly dynamic environment

• Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively

• Ability to manage multiple clients with relative ease. A self-starter who is highly motivated and organized

• Remote position - ability to work independently from a quiet, home office

Compensation:

The hourly rate for this position is between $18.00 – $20.00 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 5/27/2026.

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title — you’re the difference . Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.