Client Service Representative - remote POST NUMBER: 465485
We are seeking a Client Support Analyst to join our client's team. This role focuses on assisting clients by answering questions, tracking issues, and helping resolve technical problems. You will work with internal teams to make sure client requests are handled quickly and professionally.
Responsibilities
Answer calls and respond to client support requests
Log, prioritize, and resolve issues using support tools
Escalate urgent or complex issues to the appropriate teams
Keep clients and management updated on open requests
Create and update basic help guides and documentation
Process device orders through vendor systems
Work with other teams to ensure a positive client experience
Provide support during flexible hours as needed
Qualifications
Bachelor’s degree or 3 years of related IT or technical experience
Customer or technical support experience preferred
Healthcare or health technology experience is a plus
Strong communication, organization, and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
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