Guest Services Supervisor

Job Description

Job Description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality and 21 Broad Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!

Front Desk Supervisor & Office Coordinator Position (PM Focus)
Immediate Start – Mid-December

Pay dependent on experience but typical range $22-$24 per hour

21 Broad Hotel is currently interviewing for a full-time seasonal Front Desk Supervisor & Office Coordinator to join our team starting immediately through mid-December. The position must begin no later than the first two weeks of April. This is a key, hands-on role at a high-performing boutique hotel and is perfect for a recent college graduate or someone early in their hospitality career who enjoys a mix of guest-facing service, operations, and administrative responsibility.

The role includes both day and evening responsibilities, though the position has a strong PM operational focus as the season progresses. During the primary season the schedule typically averages five shifts per week. Flexibility, professionalism, and strong attention to detail are essential.

A seasonal employment contract will be signed, with the opportunity for a bonus at the end of the season for team members who successfully complete the full contract through December without issues.

Key Responsibilities

• Front desk operations, including guest check-ins and check-outs
• Sending email confirmations and pre-arrival communications
• Taking reservations and guest inquiries by phone
• Providing concierge services, including dining and activity recommendations
• Evening setup of our non-alcoholic guest mixer bar
• Daily room inspections and coordination with housekeeping
• Maintaining clean and organized common areas throughout the day and evening
• Accounting support, including coding invoices, assisting with reconciliations, daily reporting, and administrative tasks
• Assisting with social media updates, pop-ups, partnerships, and on-property activations throughout the season
• Supporting office coordination and HR-related administrative tasks as part of regular shifts

This is not a “stand-behind-the-desk” role. You will be actively involved in the daily rhythm of the hotel and trusted with meaningful operational responsibility.

Requirements

• Prior hospitality experience required (boutique hotel experience strongly preferred)
• Strong communication and organizational skills
• Comfort with computers, email, and administrative or accounting tasks
• Ability to work independently, stay organized, and remain calm when the hotel is busy
• Applicants must be authorized to work in the United States. We are not able to accept candidates requiring visa sponsorship for this position

Housing

Employee housing may be available for the right candidate. Housing consists of a shared room in a dormitory-style apartment with other team members, which works well for recent college graduates or those comfortable in a collaborative living environment.

Compensation & Benefits

• Competitive hourly wage based on experience
• Clothing allowance provided
• Potential end-of-season bonus for successfully completing the contract through December

How to Apply

Please email your resume or CV to [email protected] .
Interviews are happening now via email only. Please do not stop by the hotels.

If you’re looking to spend the season on Nantucket working in a well-run boutique hotel where details matter and standards are high, we would love to hear from you.

Here’s how we show our commitment:

• Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally.
• Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!

Physical Demands

• This is a physically demanding job that requires extended periods of walking, standing and occasional lifting of up to 50 pounds (computer paper, guest luggage etc.). Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.