Information Technology (IT) Manager - Fire Department

Job Description

Job Description

Position Summary:

The Fire Department IT Manager is responsible for overseeing all technology systems and infrastructure that support the operations of the Everett Fire Department. This includes managing emergency response systems, ensuring data security, supporting communication technologies, and leading IT projects that enhance the department’s efficiency and safety. The ideal candidate will have a strong technical background and experience in public safety or emergency services environments.

Essential Functions:

• Manage and maintain IT infrastructure including servers, networks, and specialized fire service software.
• Ensure the reliability and security of emergency response systems such as CAD (Computer-Aided Dispatch) and RMS (Records Management Systems).
• Support mobile and in-vehicle technologies used by fire personnel.
• Collaborate with city IT and emergency services to align technology strategies.
• Provide technical support and training to fire department staff.
• Work with the Fire Administration to develop and implement IT policies and procedures.
• Report to and collaborate with the Fire Alarm Liaison on technical processes.
• Manage technology vendors and procurement processes.
• Monitor system performance and respond to technical issues.
• Stay informed on emerging technologies relevant to fire and emergency services

Knowledge, Skills, and Abilities:

• Proficiency in network and systems administration.
• Familiarity with fire service software and communication systems.
• Strong leadership and project management skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.

Preferred Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of IT experience, with at least 2 years in a supervisory or managerial role.
• Experience in a fire department, EMS, or emergency services environment preferred.
• Strong understanding of cybersecurity and compliance standards.
• Valid driver’s license and ability to pass a background check.

Physical Demand and Work Environment:

• Work is primarily performed in an office setting with occasional field visits.
• May require lifting of equipment up to 50 lbs.
• Occasional evening or weekend work may be required for system maintenance or emergencies

For a disability‐related reasonable accommodation or alternative application method, contact Human Resources

The City of Everett is an Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

A desirable place to live, work, and visit, the City of Everett prides itself on its progress while remaining dedicated to future possibilities. Home to over 50,000 residents, Everett is known for its rich culture, diverse population, and welcoming atmosphere. A once industrial City, Everett is now recognized as a melting pot for residents and newcomers alike.

Company Description

A desirable place to live, work, and visit, the City of Everett prides itself on its progress while remaining dedicated to future possibilities. Home to over 50,000 residents, Everett is known for its rich culture, diverse population, and welcoming atmosphere. A once industrial City, Everett is now recognized as a melting pot for residents and newcomers alike.