Manager/Sr. Manager, Commercial Data Management & Operations
- Supervise and improve data stewardship processes, including oversight of data change requests (DCRs) managed by service providers
- Oversee master data management (MDM) for healthcare professionals (HCPs) and organizations (HCOs) within the CDW
- Oversee day-to-day operations of commercial data warehouse (CDW), troubleshooting and escalating issues as appropriate assuring follow-up and resolution
- Oversee ingestion and validation of IDN and specialty pharmacy data from 50+ vendors, ensuring completeness and accuracy
- Design, assemble, optimize, and maintain data marts to support advanced reporting and analytics requirements within the Tableau environment, driving efficiency and scalability
- Support and, as delegated, lead integration and design of new commercial data acquisitions and enhancements to the CDW structure and daily processes
- Identify and implement process improvements and quality measures, including enhancements to exception management and data validation
- Manage third-party agreement (TPA) contracts, ensuring vendors have compliant access to CDW data
- Develop and maintain comprehensive CDW documentation from both technical and business perspectives
- Participate in the commercial data management sprint process, supporting the AD through coordination and/or execution of user acceptance testing (UAT) and assisting with stakeholder communications
- Integrate third-party syndicated data assets (e.g., Symphony, IQVIA, Prognos) into the CDW, ensuring data quality and alignment with business needs
- Serve as a data subject matter expert (SME), educating and training cross-functional teams on available CDW data assets
- Respond to and resolve data inquiries from field teams and commercial business partners, conducting root cause analysis and corrective actions
- Collaborate with IT/IS on VEEVA integration requirements and other system interfaces to ensure seamless data flow
- Ensure all CDW activities comply with company data governance, privacy, and security policies, as well as industry best practices
- 5+ years of experience in commercial data management, data warehousing, Master Data Management (MDM), or business intelligence, preferably within the pharmaceutical, biotechnology, or healthcare industry
- Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, Mathematics, Business Analytics, or a related field required
- Proven experience designing, building, and optimizing data marts and data warehouses
- Strong understanding of master data management (MDM), data stewardship, and data governance, and data quality best practices
- Proficiency with SQL and relational database concepts; experience with cloud-based data platforms (e.g., AWS, Snowflake, Azure) a plus
- Experience with R and/or Python for data analysis is a plus
- Demonstrated experience in process implementation and management
- Experience with third-party syndicated data assets (e.g., IQVIA, Symphony, Komodo) and/or other secondary sources such as specialty pharmacy, specialty distributor, copay, and lab data
- Experience managing projects involving cross-functional teams
- Oncology or Rare Disease Experience Preferred
- Familiarity with IDN Specialty Pharmacy data and validation processes a plus
- Experience using BI tools such as Tableau is a plus
- Excellent analytical, problem-solving, and organizational skills, with a strong attention to detail
- Operational driver with the ability to successfully meld business acumen with technical prowess
- Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment
- Effective communicator and collaborator, able to work cross-functionally and educate non-technical stakeholders
- Vendor engagement, management, and negotiation skills
- Experience integrating data from disparate sources such as Hub/Patient Services, Specialty Pharmacy, Specialty Distributor, 3rd Party Logistics Provider, Pharmaceutical and Medical Claims data, and Diagnostic Testing Data
- Demonstrated ability to partner with cross-functional stakeholders to understand business needs and develop technical requirements
- Ability to serve as one of the subject matter experts (SME) for the commercial data warehouse within the company
- Strong customer-focused mindset with the ability to communicate across all levels of the organization
- Commitment to Company core values: Patients First, Trust, Optimism, Thoughtfulness, and Urgency
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