Clinical Informatics Specialist

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The Role

Synapticure is seeking an experienced and technically adept Clinical Informatics Specialist to serve as the vital bridge between our clinical teams and our technology infrastructure—including our EHR, data warehouse, and product platform. This role plays a central part in improving provider efficiency, ensuring documentation compliance, and optimizing clinical workflows across our multi-state telehealth neurology practice.

Reporting to the VP of Clinical Operations, the Clinical Informatics Specialist will translate clinical needs into actionable technical requirements and deploy practical solutions that directly enhance patient care quality, regulatory compliance, and operational performance. The ideal candidate combines strong clinical experience with deep expertise in EHR systems, informatics, and process improvement, and thrives in a mission-driven, fast-paced environment.

Job Duties - What you'll be doing

Workflow Optimization & System Configuration

• Serve as a subject matter expert (SME) for the clinical functionality of the Electronic Health Record (EHR) system.
• Configure and maintain clinical content such as note templates, order sets, smart phrases, and decision‑support tools.
• Identify and resolve workflow inefficiencies or usability challenges that impact clinical productivity.
• Design and build specialized documentation templates for complex neurodegenerative conditions (e.g., ALSFRS‑R, MDS‑UPDRS, MOCA) to ensure structured data capture for research and quality reporting.

Training, Education & Support

• Develop and deliver targeted training programs for new and existing clinical staff on EHR use, documentation best practices, and new feature rollouts.
• Educate clinicians on documentation requirements for compliant E/M coding, time‑based billing, and telehealth modifiers (e.g., POS 10, modifier 95).
• Provide at‑the‑elbow support for clinical system issues, serving as the final escalation point before vendor or IT intervention.

Data Integrity & Quality Improvement

• Partner with the Data and Analytics teams to define and validate clinical data requirements, ensuring accurate, structured capture and integration into the data warehouse.
• Collaborate with the VP of Clinical Operations to design, build, and validate performance dashboards that track key clinical KPIs and quality metrics.
• Support internal and external compliance audits to ensure adherence to HIPAA, CPT/ICD‑10 coding standards, and other regulatory requirements.

Project & Product Collaboration

• Act as the clinical liaison to the Product and Technology teams, translating real‑world workflow needs into technical specifications for new features or enhancements.
• Lead user acceptance testing (UAT) and validation for all new clinical system updates and implementations prior to release.
• Contribute to product roadmap discussions by representing the clinician perspective and advocating for features that improve care delivery efficiency.

Requirements – What we look for in you

• Bachelor’s degree required ; clinical license or certification (e.g., RN, BSN, RRT, CMA, or equivalent) strongly preferred
• 4+ years of experience in clinical informatics, health IT, or a hybrid of clinical practice and EMR configuration/training
• Demonstrated expertise configuring and managing EHR systems; experience with Canvas or similar telehealth platforms is highly desirable
• Strong understanding of clinical coding (ICD‑10, CPT, and E/M leveling) and its relationship to documentation workflows
• Proficiency in data visualization tools such as Tableau or Power BI ; familiarity with SQL or data querying is a plus
• Proven success developing and leading training programs for clinicians and adult learners
• Excellent communication, analytical, and problem‑solving skills with the ability to translate between technical and non‑technical stakeholders
• Empathetic understanding of patient care delivery and clinical workflow challenges in a telehealth environment

We’re founded by a patient and caregiver, and we’re a remote‑first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we meet every challenge with empathy, compassion, kindness, joy, and hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity. We are energized by the importance of our mission and bias toward action.

Travel Expectations

This is a remote position . Occasional travel to Synapticure’s headquarters in Chicago, IL or other team meetings may be required.

Salary & Benefits

• Competitive compensation based on experience
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with employer matching
• Remote‑first work environment with a home office stipend
• Generous paid time off and sick leave
• Professional development and career growth opportunities