Sales Director / Senior Account Executive - US East Coast

About Userlane

Userlane helps enterprises understand and improve the value of their software.

We analyze how people interact with technology, uncover friction, and surface insights that drive smarter decisions - on spend, training, support, and adoption. Our AI-powered platform combines in-application guidance with real-time data to remove barriers, improve processes, and ensure every tool in the stack delivers measurable value.

Global enterprises use Userlane to increase the return on their digital transformation initiatives and reduce the cost of underused software. Whether it's guiding users in the moment or helping leaders understand where adoption breaks down, Userlane makes software work better - for everyone.

If you want to help redefine how companies manage and realize value from their software portfolio, Userlane is the right place for you.

Your mission

The role

The Sales Director / Senior Account Executive will own the full sales cycle for enterprise accounts in regulated industries across the US. This is a high-impact role for someone who knows how to navigate complex healthcare, life sciences, or manufacturing organizations - and who thrives working with technology partners and system integrators to close sophisticated deals.

You'll be selling a solution that sits at the intersection of software adoption, process optimization, and AI-driven insights. Your buyers will span IT Operations, Clinical Informatics, Quality, Training, and Finance - and you'll need to build consensus across all of them.

You'll work closely with our partner ecosystem (Vendors, systems integrators, consultancies) to identify opportunities, co-sell effectively, and deliver integrated solutions that solve real business problems. This isn't transactional software sales - it's strategic, consultative, and built on trust.

What you'll do

• Own and drive $1M+ ARR quota through new logo acquisition and expansion in enterprise accounts

• Build and execute account strategies for complex, multi-stakeholder organizations in healthcare, life sciences, or manufacturing

• Navigate regulatory and compliance requirements that shape buying processes in these industries

• Develop and support strategic partnerships with Vendors, system integrators, and technology consultancies

• Lead complex sales cycles involving software integration, data security reviews, and procurement processes

• Articulate the business case for software optimization, waste reduction, and adoption intelligence - especially around major system deployments (Epic, Cerner, Oracle, SAP, etc.)

• Collaborate with Solution Consultants to scope technical requirements and demonstrate value

• Forecast accurately and manage pipeline with discipline

• Act as the voice of the customer, feeding insights back to Product and Marketing

Your profile

What we're looking for

• 5+ years of enterprise software sales experience in regulated industries - healthcare, life sciences, or manufacturing required

• Proven track record of closing $250K+ ACV deals with multiple stakeholders and long sales cycles

• Deep understanding of how regulated organizations buy, implement, and govern technology

• Strong experience working within a partner ecosystem: co-selling, channel enablement, joint account planning

• Comfortable explaining technical concepts (APIs, SSO, data governance) without being a technical seller

• Consultative approach: you lead with insight, not features

• Excellent at building relationships with C-suite, IT, and operational leaders

• Self-starter mentality with a track record of exceeding quota

• Experience with value-based or ROI-driven selling preferred

• Familiarity with Digital Adoption Platforms, Change Enablement, or enterprise analytics tools a plus

This role is for you if:

• You've sold into organizations where compliance, validation, and change control matter

• You know how to build partner relationships that create pipeline - not just pass leads

• You get energized by complex deals with multiple decision-makers and integration requirements

• You want to help enterprises unlock real value from their software investments - especially around major system deployments

• You're comfortable operating independently while collaborating across Product, Marketing, and Customer Success

• You live on the US East Coast

• You're ready to be part of a fast-moving company specializing in high-value verticals

What's in for you

• Team & Culture : A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries

• Compensation: Competitive base salary + uncapped commission plan with accelerators

• Impact: You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems

• Sales strategy influence : Work directly with our VP Sales to shape our 2026-2030 strategy as we expand into new sectors

• Market : Userlane is among the global leaders in the rapidly growing Digital Adoption industry

• Growth : We take you and your development seriously. You can expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training