Customer Care Representative

Haddad Auto Group - Parent
Pittsfield, MA

Join the fast-paced, growing automotive industry with a company that values your drive and personality!We’re looking for an enthusiastic customer care representative to join our team and help keep our community safe and our customers’ vehicles running smoothly. In this role, you’ll connect with customers by phone and text to schedule maintenance and service appointments, remind them about recalls, and provide a top-tier experience every time. You’ll play a key role in helping our Service Department grow while earning great pay and perks along the way. What You’ll Do * Answer inbound calls to schedule service appointments * Reach out to customers via outbound calls and texts to remind them of upcoming maintenance or recalls * Learn and master our scheduling software * Stay up to date on service specials and vehicle information * Collaborate with your team to hit appointment goals What We’re Looking For * Strong communication and people skills — cheerful and positive attitude a must! * Reliable and motivated to meet goals * Comfortable making and receiving a high volume of calls (around 120/day) * Team player with solid attendance * Available Monday–Friday, 8:30 AM–5 PM, plus an occasional Saturday (8 AM–4:30 PM) — you’ll get a weekday off when you work a Saturday * Basic computer and multitasking skills Experience: * High school diploma or equivalent * Customer service or call center experience a plus

  • Computer Skills - must be comfortable using multiple programs simultaneously
  • Phone Skills - must be comfortable answering and making calls
Benefits * $20/hour, paid weekly * Monthly performance bonuses * One-on-one coaching and training * No night shifts or Sundays * Fun monthly competitions & prizes * Growth opportunities after 1 year * Health, Dental, and 401(k) * Paid vacation and sick time Work Environment * Modern office setting with dual monitors and headset * Seated, computer-based work * Supportive team atmosphere Ready to grow your career in the automotive industry? Apply today and start driving your success forward!

Posted 2025-08-28

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