Store Manager
- Please Note: The official title for this role will be Studio Manager*
- Owns the Studio's overall performance, driving revenue growth and achieving sales plans
- Reviews and analyzes business reporting to identify opportunities and adjust strategies
- Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
- Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
- Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
- Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio
- Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time
- Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
- Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement
- Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices
- Coaches and provides ongoing feedback to team members, driving professional growth and accountability
- Creates a strong sense of belonging, collaboration, and trust across the Studio
- Navigates employee relations thoughtfully and in partnership with cross-functional teams
- Leads change management initiatives and helps the team adapt effectively to evolving priorities
- 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus
- Proven success leading a team of 7+ employees, including specialized skill roles
- Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)
- Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
- Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs
- Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment
- Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
- Able to handle chemicals safely and follow all relevant health and safety protocols
- Strong operational and financial acumen with a track record of achieving business goals
- Brings a positive attitude, ownership mindset, and creative problem-solving approach
- Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources
- Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
- Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
- Voluntary Life Insurance
- Health and Commuter Tax-Advantaged Accounts
- 401(k) Retirement Savings Plan
- Paid Time Off and Paid Safe & Sick Leave Accruals
- Paid Parental Leave
- Paid Sabbatical After 4 Years of Service
- Exclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)
- Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!
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