Travel Customer Service Representative

Xperience Xscape Travels
Boston, MA

Job Description

We are seeking a Travel Customer Service Representative to support clients with vacation planning, reservations, and general travel-related inquiries. This role is ideal for someone who enjoys helping people, is detail-oriented, and wants a flexible opportunity within the travel industry.

You do not need prior travel experience — training and support are provided.

Key Responsibilities

  • Assist clients with travel questions via email, phone, and online systems
  • Help process travel reservations and service requests
  • Provide accurate information on destinations, accommodations, and travel policies
  • Maintain clear and professional communication with clients
  • Follow established procedures to ensure a smooth customer experience
  • Document client interactions accurately in internal systems

Qualifications

  • Strong customer service and communication skills
  • Comfortable using a computer, email, and basic online tools
  • Organized, reliable, and able to follow instructions
  • Ability to work independently and meet deadlines
  • Prior customer service experience is helpful but not required

Work Schedule & Location

  • Flexible scheduling options
  • Remote opportunities available
  • Part-time and full-time availability depending on workload

What We Offer

  • Training and ongoing support
  • Opportunity to work within the travel industry
  • Flexible work environment
  • Performance-based growth opportunities
  • Supportive team culture focused on service and professionalism

How to Apply

Submit your application through this posting. Qualified applicants will receive next steps via email.

Posted 2026-02-10

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