Shelter Shift Supervisor

Position Overview:

Now Hiring: Shelter Shift Supervisor – St. Joseph’s House

Location: Hyannis, MA

Salary: $55,000.00

Lead with Heart. Empower Change. Build Hope.

At St. Joseph’s House , we believe that every person deserves safety, dignity, and a path forward. Our emergency shelter program serves men and women facing homelessness, providing not just a place to stay — but a supportive community that helps guests take the next steps toward stable housing and lasting independence.

We’re seeking a Shift Supervisor who’s ready to make a difference every day. This role is perfect for someone who leads with compassion, thrives in a dynamic environment, and is dedicated to helping others rebuild their lives.

What You’ll Do:

As a Shift Supervisor, you’ll be the go-to leader on your shift — ensuring smooth shelter operations, guiding your team, and supporting guests with empathy and respect. You’ll:

• Supervise and support direct care staff, ensuring a safe, welcoming, and structured environment.
• Collaborate with the Shelter Director and Case Managers to identify needs and improve shelter operations.
• Engage with guests, offering support, guidance, and connections to community resources.
• Assist with scheduling, shift coverage, and training staff to uphold high standards of care.
• Oversee meal service, safety inspections, and facility upkeep.
• Respond to crises with professionalism and compassion — maintaining calm, clear leadership.

This is a hands-on leadership role , primarily scheduled 1 PM – 9 PM , with one weekend shift each week and on-call responsibilities.

What You Bring:

• Bachelor’s degree in Human Services (preferred) or equivalent experience.
• Experience in homelessness services, mental health, trauma, or substance use support.
• Excellent organizational, communication, and assessment skills.
• Strong leadership abilities with a heart for service.
• Proficiency with Microsoft Outlook, Word, and Excel.
• A reliable, insured vehicle and valid driver’s license.
• Bilingual skills are a plus!

Why You’ll Love Working With Us:

• Join a mission-driven team that changes lives every day.
• Make a direct impact in your community through hands-on service.
• Work in an environment that values compassion, dignity, and respect .
• Gain opportunities for growth, collaboration, and professional development .

Ready to Lead with Purpose?

If you’re ready to bring your leadership and empathy to a team that’s transforming lives, we want to hear from you.

Apply today to join Catholic Charities Family & Refugee Services — and help us build a community where everyone has a place to call home.

Pay Range: USD $55,000.00 - USD $55,000.00 /Yr.