ServiceNow Lead Architect and Development Manager

Position Description

MIT Lincoln Laboratory is seeking a seasoned ServiceNow Lead Architect & Development Manager to oversee the architectural integrity and development operations of our expanding ServiceNow platform. This hybrid role is pivotal in ensuring the platform's scalability, reliability, and alignment with the Laboratory's mission to deliver exceptional services to our community.

The successful candidate will lead a diverse team of internal and external developers, establish robust development processes, and collaborate closely with stakeholders to drive the platform's evolution. This position also reports to the ServiceNow Program Manager and will partner with the broader ServiceNow leadership team to shape and contribute to the short- and long-term strategic goals of the platform.

Key Responsibilities

• Develop comprehensive architectural designs for the ServiceNow platform, ensuring solutions are scalable, secure, and aligned with industry best practices.
• Lead a team of internal and external ServiceNow developers, promoting collaboration and development best practices.
• Establish and maintain development standards, coding practices, and quality assurance processes.
• Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and process efficiency.
• Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
• Contribute to the establishment and enforcement of governance frameworks to maintain platform integrity, ensure data security, and uphold compliance with organizational policies.
• Stay updated with ServiceNow developments and evaluate new features for alignment with business objectives.
• Support product selection and manage platform support renewals in coordination with the Product Owner.
• Work with internal users and external vendors on problem resolution, upgrades, and product research.
• Develop processes to ensure timely delivery of solutions and prepare both the platform and team for future growth.
• Provide technical and architectural guidance to ensure high-quality solution delivery.
• Support operational readiness, including occasional off-hours or on-call support as required.

Qualifications

Required

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field, or equivalent experience.
• 7-9+ years of proven experience as a ServiceNow Architect or similar role with a strong track record of designing and implementing complex ServiceNow solutions.
• In-depth knowledge of multiple ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, and CMDB.
• Proven experience leading development teams and managing projects.
• Strong process development and process management skills.
• Ability to obtain and maintain a government security clearance.
• Exceptional problem-solving, analytical, and organizational skills.
• Strong emotional intelligence, self-awareness, and interpersonal communication skills.
• Flexibility to support occasional off-hours work during scheduled maintenance windows.

Preferred

• ServiceNow Certified System Administrator or Implementation Specialist.
• ITIL v4 Foundation Certification and/or strong knowledge of ITIL.
• Project Management Professional (PMP), PMI-ACP, or PRINCE2 certification.
• Experience with Business Transformation or Agile implementations.
• Proficiency in tools such as JIRA, ServiceNow PPM, or similar platforms.

At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include: 

• Comprehensive health, dental, and vision plans
• MIT-funded pension
• Matching 401K
• Paid leave (including vacation, sick, parental, military, etc.)
• Tuition reimbursement and continuing education programs
• Mentorship programs
• A range of work-life balance options
• ... and much more!

Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage of other voluntary benefits, discounts and perks .

Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.

MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.

Requisition ID: 42138 

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