Health Information Services Department Float

Overview

The Health Information Services Float is primarily responsible for managing the Release of Information (ROI) processes while supporting various functions within the Health Information services department. This role ensures the integrity, accuracy, and confidentiality of patient health information and provides excellent customer service to patients, clinical staff, and other stakeholders. As a float position, there is an expectation to perform duties related to release of information, scanning, and document control as needed. The position requires collaboration with various departments to meet and exceed patient, physician, and customer expectations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Manage the release of information (ROI) processes, ensuring all requests for Protected Health Information (PHI) are handled in compliance with HIPAA regulations and DFCI policies.
• Review authorizations for completeness and process requests efficiently, utilizing the EPIC Release of Information application to manage and track requests.
• Provide excellent customer service by educating requestors on procedures for obtaining medical record information and addressing any inquiries or issues related to ROI.
• Act as a key contact for the department, promoting HIS practices in interactions with customer and co-workers, and provide ongoing communication, feedback, and follow-through with managers and customers.
• Prep, scan, and index electronic health records, ensuring compliance with DFCI policies and procedures.
• Perform record reviews for quality documentation and data integrity, identifying and correcting any discrepancies in a timely manner.
• Maintain systems for identifying individuals with more than one medical record number and ensure accuracy of newly created medical records.
• Manage the physician’s notification/suspension process, ensuring adherence to suspension policies according to DFCI and JCAHO standards.
• Ensure compliance with Institute and departmental policies and procedures, maintaining confidentiality and privacy of patient information.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to gather and interpret data in situations in which the information or problems are straightforward.
• Staff must respond appropriately to instructions, questions, or requests for information.
• Must be self-motivated, proactive in communicating progress and issues, able to manage time effectively to meet deadlines and prioritize workload.
• Ability to act professionally to ensure that PHI is kept confidential.
• Must be detailed oriented.
• Experience using medical information systems preferred – Epic experience a plus.
• Thorough knowledge of confidentiality and privacy laws established by Federal and State guidelines, adhering to DFCI and departmental policies.
• Must have the ability to multi-task and adapt to changes quickly.
• Demonstrates strong interpersonal skills to include excellent oral communication skills along with the delivery of exemplary customer service.
• Work requires sorting documentation alphabetically, sequentially by numbers, dates, and types.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM JOB QUALIFICATIONS:

• High school gradate with some college or healthcare experience preferred. College courses in computer information are advantageous.
• Minimum 3 years in health information services or a related field. Experience with medical records processing, MPI management, and ROI processes preferred.
• Strong organizational, problem-solving, and communication skills.
• Ability to work cooperatively and efficiently with diverse groups.
• Proficiency in Microsoft Office and medical information systems.
• Ability to prioritize work and manage time effectively.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).