Scheduling Coordinator for Home Care

Job Description

Job Description

Join Guardian Angel Senior Services as a Full-Time Home Care Scheduling Coordinator in Marlborough, MA, and be part of a dynamic, customer-focused team that values flexibility and integrity.

This onsite role offers an exciting opportunity to enhance patient intake scheduling and caregiver scheduling, ensuring smooth home health coordination for our clients. You’ll be at the heart of healthcare administration, managing client coordination while maintaining relationships with caregivers, case managers, clients and their families.

Guardian Angel Senior Services:

GUARDIAN ANGEL SENIOR SERVICES was created with a vision & mission so that they could make a difference in the lives of seniors. Founded in 2003, we have grown into 15 locations across MA and NH with more coming.

Your day to day as a Home Care Scheduling Coordinator

As a Full-Time Home Care Scheduling Coordinator at Guardian Angel Senior Services in Marlborough, MA, you will play a crucial role in

• Processing scheduling requests and providing telephone support that ensures seamless operations.
• You'll manage special projects and clerical duties, all while focusing on growing and managing assigned accounts through exceptional customer service and keen attention to detail.
• Your ability to provide professional and courteous service will not only enhance caregiver scheduling and client coordination but also foster trust and satisfaction among our clients.
• This position is perfect for those who thrive in a collaborative environment and are committed to delivering excellence in healthcare administration.

To excel as a Full-Time Home Care Scheduling Coordinator at Guardian Angel Senior Services, candidates must possess a robust set of skills essential for the role.

1. Strong oral and written communication skills are crucial for effective interaction with clients and team members.
2. Technical communication abilities will enhance the efficiency of electronic medical records (EMR) management and ensure HIPAA compliance.
3. Excellence in customer relations and diplomacy is necessary for providing top-notch customer service while managing caregiver scheduling and client coordination.
4. Proficiency in MS Office is essential for handling administrative tasks, along with solid organizational and planning skills that support project management.
5. Ideal candidates should demonstrate professionalism, strong reading and typing skills, and the ability to manage their time effectively to meet the demands of this fast-paced environment.

Knowledge and skills required for the position are:

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Customer Relations
• Customer Service
• Filing
• MS Office
• Organization
• Planning
• Professionalism
• Time Management
• Typing Skills
• Previous homecare experience
• Home Care scheduling experience preferred

Apply now!

If you're driven by empathy and a passion for improving the well-being of seniors, this position is perfect for you!

Come help us make a real difference in the lives of those we serve.