Warranty Administrator
- Serve as a primary point of contact for warranty-related inquiries from customers, providing clear information on claim requirements, status, and resolution.
- Process warranty-related material requests, returns, and replacements accurately and efficiently, in accordance with approved warranty claims.
- Administer warranty claims from initiation through resolution, including validating eligibility, coordinating repair or replacement actions, and maintaining warranty records.
- Work closely with Supply Chain to coordinate warranty-related material returns, replacements, and credit recovery activities.
- Coordinate warranty-related shipments and returns with Logistics providers, tracking deliveries and resolving issues related to approved warranty claims.
- Maintain accurate and up-to-date warranty documentation and records within enterprise systems to support operational and financial reporting.
- Coordinate with internal teams, including Quality, Engineering, Maintenance, Finance, and Customer Operations, to support claim investigation and resolution.
- Monitor and track warranty performance metrics, including claim aging and cycle time, identifying trends and opportunities for improvement.
- Support supplier warranty recovery activities by ensuring appropriate documentation and coordination with internal stakeholders.
- Participate in training sessions to stay current on warranty processes, system updates, and post-system delivery service practices.
- Bachelor’s degree preferred in business administration, supply chain management, or a related field; technical field knowledge relevant to automated systems, equipment, or service operations is a plus, or equivalent relevant work experience.
- Minimum 3–5 years of experience in a warranty administration, service operations, or related administrative role; experience with warranty claims, supplier coordination, or post-system delivery support is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite and enterprise systems (e.g., ERP or service management platforms); experience with SAP or CRM tools is a plus.
- Familiarity with supply chain, warranty, or inventory-related systems and processes is preferred.
- A positive attitude with a strong sense of accountability and commitment to accurate, policy-driven execution.
- Ability to work independently and as part of a team.
- Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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