Customer Care Account Specialist

At MilliporeSigma, we empower scientists and organizations to solve the toughest problems in life science. Our Customer Care team plays a critical role in ensuring our customers - from research labs to biotech firms - recieve seamless, knolwedgble, and timely support. If you're solution-ortiented, detail-driven, and commited to excellence, this is your opportunity to build a meaningful career with a company that impacts lives every day. Apply today and help us accelerate access to life-changing science.

salary: $22 - $24 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School

Responsibilities

At MilliporeSigma, the Customer Care Account Specialist position involves working in a dynamic, fast paced, high energy customer care center, and rewarding team environment focused on delivering a better customer experience. You will be responsible for ensuring each transaction is processed within customer specifications for MilliporeSigma guidelines. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. As a Customer Care Specialist, you must be eager to learn, be respectful, honest & humble, and embrace challenges.

• Resolve requests and inquiries related to orders, shipments or other customer-related matters and accurately document.
• Ensure documentation adheres to ISO certifications and is able to withstand Customer-Service related audits when called upon.
• Enter internal and external customer orders and quotations received via inbound calls, email and website inquiries.
• Investigate and record lost or damaged orders, complaints, credit and/or rebill requests.
• Act as a role model of Millipore’s values and best-in-class business practices

Who You Are:

• The candidate must have High School diploma or equivalent
• Be well versed in MS Office programs, and knowledgeable in ERP, SAP, Oracle etc.
• Attention to detail, strong communication, and eagerness to learn are important skills

The essential functions of this role include:

• working in a smoke free environment

Skills

• Call Center Support
• Patient Support
• Account Management
• Active Listening
• Telephone Etiquette
• CRM
• Basic Software Skills
• EMR
• Customer Relations
• Customer support
• Basic Computer Skills
• CUSTOMER ORDERS/SALES
• Customer Relationship Management
• Account Reconciliation
• SalesForce.com (2 years of experience is preferred)
• Oracle (2 years of experience is preferred)
• Microsoft Excel (2 years of experience is preferred)

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.