Technical Writer, AI-First Documentation Systems

Technical Writer, AI-First Documentation Systems

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Why this role exists

As our product organization scales, documentation cannot rely on manual writing alone. Speed, consistency, and accuracy demand an AI-first approach.

We are looking for a Technical Writer who treats documentation as a system, not a set of documents. This role is about designing how product knowledge is captured, generated, validated, and maintained using AI as the primary production engine, with humans setting intent, structure, and quality bars.

You will sit at the center of Product Operations and build the documentation layer that scales with our product, our teams, and our platform.

This is not a traditional writing role. It is a product-facing, AI-powered knowledge orchestration role.

What you will do

• Design and own an AI-first documentation strategy for the product organization
• Define how AI is used to generate, update, and maintain product documentation across its lifecycle
• Build and maintain documentation systems where:
  • Product inputs come from PMs, Engineers, and Designers
  • AI produces first drafts, summaries, and updates
  • Humans review, refine, and approve where needed
• Partner with Product Managers to structure inputs so AI can reliably generate high-quality documentation
• Define prompts, templates, taxonomies, and information architecture that enable consistent AI output
• Establish clear quality bars and review workflows for AI-generated content
• Act as the editor, curator, and system owner, not the primary author
• Oversee documentation across:
  • Product strategy narratives and overviews
  • Platform and system documentation
  • Feature and capability documentation
  • API and developer documentation in collaboration with Engineering
  • Product Operations playbooks and internal processes
• Continuously improve documentation quality by refining prompts, structures, and workflows
• Ensure documentation stays current as the product evolves by leveraging automation, not manual rewrites

What success looks like

• Documentation is generated faster than the product changes
• Product knowledge stays current without heroic manual effort
• AI produces consistent, usable documentation with minimal rework
• Product Managers spend less time writing and more time thinking
• New hires and cross-functional teams self-serve product knowledge confidently
• Documentation scales with the organization without linear headcount growth

What we are looking for

• 5+ years in Technical Writing, Product Writing, Knowledge Management, or similar roles
• Hands‑on experience using AI tools to generate, summarize, or structure technical content
• Strong understanding of modern product development and platform architectures
• Systems thinking. You design workflows, not just documents
• Excellent editorial judgment and ability to set and enforce quality standards
• Comfort working with incomplete inputs and shaping them into structured systems
• Ability to partner deeply with Product, Engineering, and Design
• Experience with API or developer documentation is a strong plus
• Experience building documentation frameworks or knowledge systems is a plus

How you work

• You think in inputs, outputs, and feedback loops
• You design for scale first, polish second
• You default to automation, not manual effort
• You are opinionated about structure and clarity
• You influence through systems and standards, not authority
• You are comfortable being the owner of an invisible but critical layer of the product organization

Why joining Smartcat might be your best move so far

• Fully remote team We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan.
• Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high‑impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
• Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI‑powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high‑quality results, at a fraction of the cost.
• Join the rocketship to scale‑up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product‑market fit and high‐performing team, and plan to accelerate from here.
• Smartcat Culture : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.