RM | Worchester, MA

We are seeking an experienced and motivated Restaurant Manager for a fun Casual Dining concept. As the Restaurant Manager, you will play a vital role in supporting the restaurant's operations, delivering exceptional service, and ensuring an outstanding dining experience for guests.

Responsibilities:

• Guest Experience : Provide exceptional customer service, ensuring that every guest has a positive and memorable dining experience. Respond to customer inquiries, concerns, and feedback in a professional and timely manner.
• Operational Support : Assist the General Manager in overseeing daily operations, including opening and closing procedures, staff scheduling, and maintaining cleanliness and organization throughout the establishment.
• Team Leadership : Support and motivate the front-of-house and back-of-house teams, including hosts/hostesses, servers, bartenders, and kitchen staff. Foster a positive work environment, promote teamwork, and provide ongoing training and development.
• Staff Supervision : Assist in supervising and coordinating the activities of restaurant staff to ensure efficient workflow and adherence to quality and service standards. Provide guidance and coaching to enhance performance and address any issues or concerns.
• Inventory and Ordering : Work with the General Manager to monitor inventory levels, conduct regular inventory counts, and place orders with suppliers as needed. Ensure proper storage and rotation of food and beverage items.
• Quality Control : Maintain high standards of food quality, presentation, and service. Conduct regular inspections to ensure adherence to health and safety regulations, cleanliness, and compliance with established procedures.
• Sales and Revenue Generation : Support initiatives to drive sales and upsell menu items.
• Cash Handling and Financial Management : Assist in cash handling procedures, including reconciling sales, and preparing daily deposits. Contribute to monitoring and controlling expenses to meet financial targets.
• Health and Safety Compliance : Ensure compliance with health and safety regulations, including food handling, sanitation, and workplace safety procedures. Maintain accurate and up-to-date records and documentation.

Job Benefits:

• Maximum 50 hour work week with 2 days off
• Competitive salary
• Direct Deposit
• 401K
• Comprehensive Health benefits
• Paid time off (PTO)
• Excellent room for growth and advancement
• Employee Discounts

Qualifications:

• Minimum 2 years experience as a Restaurant Manager in a full service, high-volume restaurant.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Leadership qualities with the ability to motivate and inspire a team.
• Solid understanding of restaurant operations and service standards.
• Proficiency in using POS systems and restaurant management software.
• Basic knowledge of inventory management and cost control practices.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work evenings, weekends, and holidays as required.

If you are a detail-oriented and customer-focused professional with a passion for delivering exceptional service, we want to hear from you.

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