Ticket services office staff

This is an hourly position paying $18 per hour. This temporary position runs December 2nd, 2025 through at least Feb 8 2026

Reporting to the Ticket Services Manager and the Head of Patron Services, the Part-Time Ticket Services Office Staff member is an important member of an evolving Ticket Services team charged with being the primary point of contact for our customers.
The successful candidate will welcome A.R.T. audiences to productions while undertaking a range of ticketing transactions and data-cleaning responsibilities which enable the Ticket Services team to provide high-quality customer relations. This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database, updating records as needed, and generally ensuring the accuracy of customer and transactional information.



Duties:
The Ticket Services Office Staff member will:

• Help patrons via phone, email, and in-person with their ticketing needs and general questions;
• Efficiently and effectively process all single ticket transactions, ticket exchanges, ticket donations and other solicited donations at our Loeb Drama Center and other venues;
• Work on projects as assigned by the Ticket Services Manager or supervisor on duty;

• May assist patrons during Will Call to re-print, claim, or purchase tickets;
• May be tasked with limited Front of House duties for showtime operation

Expectations:
As part of the duties above, the Ticket Services staff is expected to:

• adhere to the theater’s policies and procedures;
• work in a safe manner;
• maintain a positive and respectful attitude;
• demonstrate regular and consistent attendance and punctuality;
• communicate regularly with the supervisor about department and patron issues;
• communicate accurate information effectively to A.R.T. patrons and visitors;
• demonstrate efficient time management and prioritize workload;
• participate in theater events as needed or required;
• participate actively in self-care outside of work.

• 
  This is a front-facing position interacting with the public on a daily basis via phone, email, and in person.

Schedule expectations:

• 
  Must have availability on evenings and weekends including holidays during production run. The box office is open Tuesday through Sunday.

• This position is part-time, but hours may vary from week to week. The time expectation is ~20-25 hours per week with a potential maximum of 40 hours per week depending on availability and need.

• Hours are scheduled at least 2 weeks to 1 month in advance and are scheduled based on the availability of current and new employees.

Shift Times:

Shifts fall on Tuesday through Saturday, with select Sunday shifts: 11:45AM-5PM or 11:45AM-7PM

May also cover will call shifts which are: 4:45PM-7:45PM (Tuesday through Saturday, some Sundays) or 11:30AM-2:30PM (Some Wednesdays, Saturday, and Sunday)

Shifts are subject to change based on production schedule and box office needs. This temporary position runs December 2025 through at least Feb 8, 2026.

Additional Information

Ticket Services employees receive complimentary and discount tickets to all A.R.T. Season productions.

Ticket Services staff are encouraged to mask. May be asked to rapid test on a case by case basis in accordance with production protocols TBD. Supplies provided.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Qualifications:

• Previous Customer Service experience required; Ticket Office experience is strongly preferred.
• Must have excellent interpersonal skills, clear and professional communication, and strong attention to detail.
• Must have comfort with answering calls and completing ticket transactions over the phone.
• Knowledge and experience with use of Windows OS on a desktop computer preferred; Experience with Google Drive Suite or Microsoft Office Suite a plus.
• Experience with ticketing software, especially Tessitura software is strongly preferred.

Required: Must have availability through the run of Wonder (December 9 - February 8th) including evenings, weekends, and majority of December holiday period shows (Dec. 9-21, 26-31, Jan 2-4)

How To Apply:

This is an hourly position paying $18 per hour. This temporary position runs December 2025 through at least February 8th, 2026.


Please send a cover letter and resume to [email protected] . Please send resumes as attachments and include "Ticket Services Office Staff Position" in your subject line. Please put your specific availability from December 2025 through February 8th, including holiday period show dates (Dec. 9-21, 26-31, Jan 2-4) in your cover letter. Please also mention if you are available evenings and weekends. No phone calls, please.

Apply by:

November 17, 2025

Salary:

$18 /

About this Organization:

MISSION

The A.R.T. expands the boundaries of theater by transforming the ways in which work is developed, programmed, produced, and contextualized, always including the audience as a partner.