Housing Counseling Administrative and Data Entry Assistant

Housing Counseling Administrative and Data Entry Assistant Location Worcester, MA :

Supervisor: Office Manager

Status: Full Time, No-exempt

Schedule: Monday through Friday, 9 am - 5 pm

BASIC FUNCTION:

This position will provide day to day administrative and data entry support for the Housing Counseling department to ensure that the program is operating smoothly and efficiently.

Diversity is a core value at CMHA. We are passionate about building and sustaining an inclusive and equitable environment for all staff, vendors, and people served. The HC Administrative and Data Entry Assistant will exhibit this value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.Download the Housing Counseling phone lines daily

2.Return assigned calls in a timely manner

3.Provide front desk coverage (lunch coverage, meetings, days off)

4.Greet clients, triage, and assist as needed

5.Support the Eviction Prevention team during walk-in hours

6.Help with data entry, ensuring data is accurate and up to date

7.Respond to emails and other inquiries regarding assistance for funding

8.Assist Eviction Prevention team with filing, photocopies, and daily tasks

9.Aid in the submission and management of electronic applications

10.Attend necessary meetings and trainings

11.Other duties as assigned

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and may be updated from time to time.

QUALIFICATIONS:

Education:

Associate degree or High School Diploma / equivalent with 2 years of related experience in Human services or similar field

Essential Abilities:

• Comfortable with the use of technology (computers, tablets)
• Competent in Microsoft Office Suite (excel, word, outlook) and TEAMS
• Excellent customer service and communication skills
• Flexible and able to prioritize new tasks as they come in
• Highly organized with the ability to multi-task
• Capable of working collaboratively as part of a team
• Bilingual - Spanish preferred
• Sensitivity toward the needs and challenges of families served