Infrastructure, Network, and Telephoy Lead
- Mission-Driven Work – Your work directly supports access to behavioral health care across Western Massachusetts
- Leadership Impact – Shape the infrastructure strategy of a large, multi-site healthcare organization
- Collaborative Culture – Work alongside clinical, operational, and IT leaders in a values-driven environment
- Professional Growth – Opportunities to lead major technology initiatives and modernization efforts
- Competitive Compensation & Benefits – Generous PTO, 403(b) with employer match, tuition reimbursement, and comprehensive benefits
- Develop and maintain BHN’s network, infrastructure, and telephony roadmap
- Provide technical oversight and direction to the Managed Service Provider (MSP)
- Establish standards for architecture, capacity, resiliency, and performance
- Lead infrastructure planning for new sites, expansions, and renovations
- Oversee enterprise networking (LAN/WAN/WiFi, firewalls, VPN, SD-WAN)
- Guide BHN’s telephony strategy including VoIP, SIP, Microsoft Teams Phone, call routing, and contact center solutions
- Support cybersecurity controls in collaboration with security and compliance leaders
- Serve as an escalation lead for major infrastructure and connectivity incidents
- Manage vendor relationships for circuits, carriers, hardware, and cloud services
- Monitor performance metrics and identify optimization opportunities
- Maintain infrastructure documentation, diagrams, inventories, and disaster recovery planning
- Bachelor’s Degree in IT, Computer Science, Engineering, or related field (Master’s preferred)
- 7+ years of infrastructure and/or network engineering experience, including leadership or architect-level work
- Strong expertise in enterprise networking, firewalls, wireless, and cloud-connected environments
- Experience with VoIP, SIP trunking, Microsoft Teams Phone, or similar unified communications platforms
- Knowledge of Microsoft infrastructure technologies (Windows Server, Active Directory/Entra ID, Azure, Microsoft 365, Intune)
- Experience managing MSP relationships and vendor performance
- Understanding of healthcare or HIPAA-regulated environments preferred
- Strong troubleshooting, analytical, and communication skills
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