Office Supervisor/Coordinator (Bellingham) - 40 hours, days

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$16.60 - $29.88

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

7:45a - 4:15p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 1004 Bellingham

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Schedules diagnostic imaging exams into the Electronic Medical Record (EMR) with physician offices and patients. Works closely with department Supervisors to coordinate care for patients. Ensures scheduled exams have appropriate clinical indications and authorization information as needed.

I. Major Responsibilities:

Performs duties related to day-to-day operations of the scheduling department:
1. Interacts with patients, family members, and physician offices to schedule imaging exams in the EMR system.
2. Enters clinical exam details into the EMR system with accuracy.
3. Reviews orders for appropriate information and works with physician offices to obtain additional information as necessary.
4. Reviews and enters prior authorization information into EMR and works with physician offices to obtain additional information as necessary.
5. Files imaging orders, authorizations, and other documentation for clinical use.
6. Works with appropriate modality supervisors to book emergent cases as needed.
7. Escalates all issues to leadership as they arise.

Workflow - Prioritizes clerical needs of the department:
1. Maintains awareness of patient call volumes while performing other tasks.
2. Prioritizes wait list by clinical indication and time order received.
3. Utilizes low volume call time to make outgoing calls to patients and perform ancillary tasks such as pending, printing, and faxing of orders.

Provides excellent service to all external and internal customers:
1. Answers telephone by introducing self and department.
2. Ensures all communication with patients and staff is respectful and professional.
3. Responds to all requests in a timely manner.

II. Position Qualifications:
License/Certification/Education:
1. Required: High School Diploma or equivalent education.
2. Preferred: None specified.

Experience/Skills:
1. Required: None explicitly required.
2. Preferred: 3–5 years of previous customer service experience in a healthcare setting.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.