Business Operations Manager

Our Opening and Your Responsibilities

Are you ready to drive exceptional customer experiences and lead a dynamic team? We’re seeking a Business Operations Manager to own all customer-facing processes for Inside Sales Support, Customer Service, Billing, and Distribution Logistics within our Sales and Marketing Organization. Your Impact:

• Champion the customer experience as the internal "Voice of the Customer"
• Manage a team of 4-6 Inside Sales Support Representatives
• Ensure timely order entry and customer response, including oversight of our Shared Business Center in Malaysia
• Lead eCommerce initiatives to onboard customers and launch new platforms
• Collaborate across logistics, procurement, sales, and marketing teams
• Define and monitor KPIs to drive operational excellence and continuous improvement

What You Need to Succeed

• Bachelors in business or equivalent experience.
• Systems-oriented, including knowledge with SAP CRM, Microsoft Power Automate, and Microsoft Excel.
• 2-3 years of experience in a management function.
• Ability to work a hybrid schedule out of our office in Billerica, MA.
• Experience in the manufacturing industry is ideal.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO () produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]

For those who prioritize precision, Mettler Toledo is precisely where you belong.