Global IT Platform Engineering Director & Chapter Lead - Boston

Global IT Platform Engineering Director & Chapter Lead - Boston, United States of America

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a hands-on Global IT Platform Engineering Director & Chapter Lead, you will drive technical initiatives, influencing and guiding software developers, platform engineers, and support teams to build and maintain SaaS solutions, platforms and integrations both for BCG's internal legal software development team as well as our legal functional users. In this Agile operating environment, you’ll leverage your expertise to steer technical discussions, define solutions, and ensure alignment across teams. This role involves contributing to solution design, enhancing the reliability and scalability of applications, championing best practices in the software delivery lifecycle, driving excellence through our L2 Ops teams, and improving the operational maturity of QA test automation.

Key responsibilities include:

• Providing technical expertise and mentorship across platform engineering teams to foster growth, resolve technical challenges, and support escalation processes.
• Managing enterprise SaaS solutions and their API integrations in complex and heterogeneous environments
• Managing vendor relationship activities related to execution of work delivery and ongoing support, maintenance and upgrade of the platforms
• Managing L2 Ops resources responsible for supporting our SaaS and custom-developed applications, enhancing observability and providing insights and actionable intelligence on platform health, effectiveness, and operational maturity
• Advancing DevOps practices by integrating automated QA testing across our SaaS and custom-developed platforms to enable efficient, high-quality software delivery and automated regression testing of our solutions
• Driving rapid delivery through an MVP approach, enabling fast prototyping, iterative development, and impactful feature rollouts
• Exploring and adoption Generative AI (GenAI) applications to create innovative solutions and improve business functionality and user experience
• Conducting technical analysis of custom and third-party software and working with vendors on modifications and future enhancements of their platforms
• Creating clear Technical Systems Design and Non-Functional Requirements documentation based on business & technical demands to maintain high quality across the product lifecycle
• Supporting production environments, providing root cause analysis, swift remediation, and ongoing application maintenance

You are good at

• Balancing hands-on management with technical influence, setting standards in application management , QA and L2 Operations while guiding your teams
• Applying Agile methodologies and fostering collaborative, iterative workflows to achieve value-driven outcomes
• Delivering high-quality customer service with a focus on stakeholder satisfaction and effective communication.
• Problem-solving and innovating to overcome technical challenges, learning new tools quickly, and adapting to a fast-paced environment
• Working independently with minimal direction, showing strong initiative and drive
• Documenting systems and applications comprehensively to support operational continuity and development clarity

What You'll Bring

You Bring (Experience & Qualifications)

• 10+ years in platform engineering in a commercial IT or consulting environment, with demonstrated technical leadership experience
• A strong track record of mentorship, supporting team growth and fostering a collaborative environment, with previous recognition for effective guidance and commitment to developing team potential and success.
• Proficiency in cloud solutions (Azure & AWS), data Integrations, container technologies, and engineering best practices
• Solid understanding of DevOps practices and automation in software delivery pipelines
• An MVP mindset that emphasizes rapid prototyping and continuous improvement.
• Interest in Generative AI applications to enhance business processes and user experiences.
• Adaptability and technical curiosity to quickly adopt new tools and methodologies.

Who You'll Work With

You’ll work with

A dynamic, cross-functional team of professionals from diverse backgrounds. BCG values drive, curiosity, and collaborative leadership, and you'll have the opportunity to work on challenging projects that address complex business issues. You’ll influence and collaborate with intelligent and analytical stakeholders who make decisions with a global perspective.

 

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Boston is $181,000 -$221,000

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

 

In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

 

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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