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Senior Product Manager - Payments

Hopper
Boston, MA
About The Job

At Hopper, we’re on a mission to build the most customer-centric travel company on earth—and evolving into Hopper Technology Solutions (HTS), a B2B powerhouse that powers travel for some of the world’s largest platforms. Our marketplace and white-label solutions are redefining how travel is booked and paid for across Flights, Hotels, Homes, Rental Cars, Attractions, and more.

Role

The Payments team plays a critical role in this transformation. Our vision is to deliver a magical, frictionless, and financially inclusive payment experience—both in our consumer app and across our Hopper Cloud partner integrations. We aim to:

  • Unlock payment choice by supporting a wide range of global and local payment methods
  • Eliminate friction through payment stack optimization, intelligent routing, and smart retries
  • Unify payments across all verticals and lines of business within Hopper and HTS
  • Remove financial barriers to travel, enabling more people to explore the world affordably

As a Senior Product Manager, Payments, you’ll sit at the intersection of engineering, data, design, and finance. You’ll own high-impact initiatives across core payments infrastructure, checkout optimization, payment method expansion, and authorization rate improvements. You’ll need to be highly analytical, execution-oriented, and motivated by solving complex problems at scale.

This is a high-visibility role where you’ll shape the future of how payments work across Hopper’s global platform—and play a key part in unlocking our next stage of growth.

What Would Your Day-to-day Look Like

As a Senior Product Manager, Payments , you’ll lead strategy and execution across three core areas:

  • Customer Payments – Drive a seamless and localized checkout experience by enabling frictionless card payments and expanding our support for alternative payment methods (APMs) across all geographies. Customer Payouts – Power our Fintech products with fast, reliable, and user-friendly payout experiences, ensuring customers are refunded or credited in the method and timeframe they expect.
  • Supplier Payouts – Optimize how we pay our global network of suppliers and partners, balancing speed, cost, and flexibility to strengthen relationships and support our B2B ambitions through HTS.

You’ll be responsible for both the vision and the execution . A typical day may include:

  • Managing a product roadmap from idea to launch, owning prioritization, scoping, and delivery of high-impact features.
  • Partnering with engineering to break down complex technical problems and ensure clarity across teams.
  • Collaborating with data scientists to deeply analyze customer behavior, payment performance, and opportunities for optimization.
  • Working cross-functionally with business stakeholders (Finance, Operations, Legal, BD) to align on goals and develop scalable, commercially viable solutions.
  • Defining and tracking KPIs that measure success across payment conversion, authorization rates, fraud, cost efficiency, and customer satisfaction.
  • Brainstorming and wireframing new payment flows and features that reach millions of users across Hopper and our Cloud partners.
  • Making thoughtful trade-offs between scope, speed, and value to ensure we’re building solutions that deliver measurable impact while managing risk.
  • Staying ahead of the curve on emerging trends in global payments, APMs, real-time payouts, and regulatory changes that may impact our roadmap.

This is a highly cross-functional role where you’ll need to combine product instincts, data-driven thinking, and technical curiosity to build and scale payment experiences that are trusted, efficient, and delightful.

An ideal candidate has

  • 5+ years of Product Management experience, with at least 2–3 years focused on payments (checkout, payment methods, fraud, payouts, or processing infrastructure)
  • Experience working in a global two-sided marketplace or travel/e-commerce platform
  • Familiarity with the e-commerce payments ecosystem—you understand the nuances of authorization rates, payment routing, fraud management, and cost optimization
  • A proven ability to untangle complex problems, structure them clearly, and dive deep into data to inform decisions
  • A strong background in data analytics, including hands-on experience with A/B testing and operating in a highly metrics-driven environment
  • A strong sense of product ownership—you can go from whiteboarding ideas to translating them into user stories, edge cases, and feature specs that drive UX
  • Comfort writing SQL, querying APIs, and brainstorming implementation options directly with engineers

Enough technical fluency to earn the respect of top-tier engineers and data scientists and to contribute meaningfully to architecture and roadmap discussions

Perks And Benefits Of Working With Us

  • Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages.
  • Hopper covers 100% of the premiums for the employee for a group insurance plan through Vitality Health.
  • Automatic contributions when you start with Hopper through Smart Pension.
  • Please ask us about our very generous parental leave, much above industry standards!.
  • Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
  • Carrot Cash travel stipend.
  • Unlimited PTO.
  • Entrepreneurial culture where pushing limits and taking risks is everyday business.
  • Open communication with management and company leadership.
  • Small, dynamic teams = massive impact.
  • More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company’s recent growth:

  • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
  • Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
  • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..

Come take off with us!
Posted 2025-09-30

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