T&E Operations Specialist (Travel & Expense)

Job Description

Job Description

Key Responsibilities & Accountabilities

Concur Expense Report Processing

• Review and approve expense reports in Concur for policy compliance, accuracy, and appropriate documentation.

• Identify and escalate out-of-policy transactions, missing documentation, or exceptions requiring management review.

• Maintain consistent throughput and turnaround on assigned report queues.

Outstanding Transaction & Delinquency Monitoring

• Support the 30/60/90-day outstanding transaction reporting process, including generating delinquency notifications.

• Track cardholder compliance with outstanding transaction resolution and escalate repeat or aging issues per established process.

ServiceNow Ticket & Cardholder Support

• Provide first-line intake and triage of incoming ServiceNow (AskFin) tickets related to T&E, expense, and card inquiries.

• Resolve routine cardholder and traveler inquiries directly; route escalated or complex issues to the appropriate T&E team member.

• Support card application and onboarding processing in ServiceNow as volume requires.

Traveler & Cardholder Communications

• Respond to routine policy and process questions from cardholders, travelers, and departmental administrators.

• Support distribution of standard compliance and policy communications as directed.

General Travel Program Administrative Support

• Provide administrative support to travel program operations as needed, including routine data entry, tracking, and documentation.

Minimum Qualifications

• 2+ years of experience in expense processing, accounts payable, financial operations, or a related transactional finance function.

• Experience with an enterprise expense or T&E platform (SAP Concur strongly preferred).

• Comfort working in a high-volume, deadline-driven environment with minimal ramp-up time.

• Strong attention to detail and ability to follow established policy and process guidelines consistently.

• Clear, professional written and verbal communication skills for direct cardholder and traveler interaction.

Preferred Qualifications

• Prior experience with SAP Concur, Workday, or ServiceNow.

• Experience in a higher education or large, decentralized organization.

• Prior experience in a temporary or contract assignment requiring fast onboarding and independent execution.

Key Competencies

• Execution & Reliability: Delivers consistent, accurate output on recurring transactional work without close supervision.

• Customer Orientation: Treats every cardholder and traveler interaction as an opportunity for a professional, resolution-focused experience.

• Adaptability: Ramps quickly, works effectively within a team in transition, and adjusts to shifting priorities during a restructuring period.

• Judgment & Escalation: Recognizes when an issue falls outside standard process and escalates appropriately rather than guessing.

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Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.

Company Description

Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.