Associate Product Specialist

Job Description

Job Description

Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

Berxi is the small commercial team within BHSI. We’re all about driving digital innovation within the small commercial insurance space by leveraging technology to make insurance simple and affordable for professionals and small businesses. If you constantly strive for excellence, and want to be a part of a collaborative, fast-paced, and energetic team – then Berxi is for you.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

BHSI has an exciting opportunity for an Associate Product Specialist in Berxi. As an Associate Product Specialist on our Customer Support Team, you will be responsible for providing exceptional service to both prospective and existing Berxi customers on the phone and through our digital channels. We’re looking for a problem solver who will advocate for our customers and brand. Furthermore, you will contribute directly to improving the Berxi experience by providing constant voice-of-the-customer and user experience feedback.

The team you will be a part of focuses on exceeding customer expectations and building our business. We don’t obsess over metrics. Instead, we focus on doing the right thing and doing right by our customers.

Duties & Responsibilities:

• Develop an expertise in small commercial insurance, including but not limited to, small business liability insurance products (including general liability, professional liability, and malpractice).
• Educate and support our customers and prospects through a variety of channels, including voice, email, and chat based on their needs.
• Drive on-going customer experience improvements by continuously surfacing customer feedback and advocating for operational enhancements.
• Understand, create, and distribute regulatory notices.

Qualifications, Skills & Experience:

• Self-starter who is comfortable operating with some ambiguity in their day-to-day.
• Passion for leveraging technology to deliver a better insurance experience to our customers.
• Positive attitude and willingness to receive and incorporate feedback.
• Excitement to learn, understand, and explain insurance concepts and products.
• Problem solver who is an advocate for our prospects, customers, and the Berxi brand, with a strong attention to detail.
• Impeccable organizational and time management skills, with the ability to prioritize and manage multiple activities at the same time.
• Strong written and verbal communication skills.
• Adaptability to varying customer personality types and situations.
• Energized by being a part of a fast-paced and dynamic work environment.
• Some experience in customer-facing role is required. Insurance sales or agency experience a plus.
• Comfort interacting with all teammates, including senior management.
• An active Property & Casualty License in at least one state is preferred. Without one, a candidate must be willing to study and pass all exams to earn an active Property & Casualty License (fully sponsored and supported by BHSI).
• Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM or 11AM-8PM EST.
• This is a full-time in office position located in Downtown Boston, MA.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:

• • Comprehensive Health, Dental and Vision benefits
  • Disability Insurance (both short-term and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death & Dismemberment Insurance (for you and your family)
  • Flexible Spending Accounts
  • Health Reimbursement Account
  • Employee Assistance Program
  • Retirement Savings 401(k) Plan with Company Match
  • Generous holiday and Paid Time Off
  • Tuition Reimbursement
  • Paid Parental Leave

The base salary range for this position in Boston is $50,000 to $55,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.