Customer Service Representative

Customer Service Scheduler.

Clancy Brothers Pest Control – Quincy, MA.
Full-Time | On-Site | 8:00 AM–4:00 PM Monday-Friday | Occasional Saturday availability.

Clancy Brothers Pest Control, a family-owned and fast-growing company, is looking for a reliable and customer-focused Customer Service Scheduler to join our team. This role is perfect for someone who enjoys helping customers, thrives in a fast-paced environment, and is highly organized.

Why Join Our Team:

• Family-owned company with a positive, supportive culture.
• Fast-growing organization with real opportunities for advancement.
• Leadership that invests in your success and ongoing training.
• A team environment where your contributions matter.

Responsibilities:

• Answer and handle high-volume inbound/outbound customer calls.
• Schedule and route daily service appointments for technicians.
• Build and maintain customer relationships.
• Assist customers with questions, concerns, and conflict resolution.
• Provide administrative support to the office team.
• Work efficiently in a fast-paced environment.

Qualifications:

Required:

• 1–2+ years of in-office customer service experience.
• Strong scheduling, multitasking, and organizational skills.
• Experience with routing/mapping (preferred).
• Solid phone communication skills.
• CRM experience (any system).
• Comfortable with computers and technology.
• Ability to handle high call volume.
• Excellent attention to detail and time management.
• Willingness to learn and adapt to constant change.

Ideal Traits:

• Empathetic, energetic, and customer-focused.
• Problem solver and proactive “go-getter”.
• Honest, loyal, and team-oriented.
• Looking for long-term stability (not a job hopper).

What’s in It for You:

• Competitive hourly pay.
• Comprehensive training and ongoing development.
• Career advancement opportunities.
• Health and dental insurance options.
• Retirement plan with employer contributions.
• Paid time off and holiday pay.
• Flexible work arrangements.

Schedule:

• Monday–Friday | 8:00 AM–4:00 PM.
• Occasional Saturday availability.

Ready to grow your career with a company that values you? Apply today to join the Clancy Brothers Pest Control team.