Director, Operational Excellence, Emergency Services

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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting directly to the Executive Director of Operational Excellence (OE), the Director is responsible for driving emergency services OE across BILH. In this role, the Director will provide insights and expertise to BILH's system and hospital leaders, including by leading efforts to identify areas of opportunity to implement best practices and drive sustainable operational improvements in the emergency services environment, leveraging our electronic medical record data to gain insights and measure performance. Initiatives will focus on such goals as increasing emergency services throughput and access, reducing lab and imaging turnaround times, and improving provider, staff, and patient satisfaction. The Director serves as a clinical subject matter expert in emergency services OE and is responsible for collaborating with system and hospital leadership to define the vision and strategic approach for emergency services optimization.

The Director will play a leadership role across system and hospital emergency services committees and will manage a portfolio of emergency services OE initiatives. The Director will work directly with project management team members who will support this work, including through facilitation of cross-functional teams. Partnering with local clinical and operations leaders, the Director will identify opportunities for improvement and develop comprehensive implementation and performance measurement plans. The Director will be responsible for providing analytic support to inform decision making, develop tools and metrics for tracking performance, and create materials and processes to enable effective communication, change management, and best practice sharing across entities.

This role is a remote-hybrid position, with the Director expected to be on-site at any and all BILH hospitals and system offices for rounding and meeting participation.

Job Description

Essential Duties & Responsibilities including but not limited to:

Collaborates with system and hospital leadership to develop a BILH-wide vision for emergency services excellence in the emergency services environment. Partners with clinical and administrative leaders to articulate best practice and develop standard tools, including playbooks and performance dashboards.

Partners with system and hospital leaders to identify goals and initiatives in support of this vision. Creates and facilitates a data-driven process to determine allocation of OE resources in support of these initiatives.

Participates in and leads system and local emergency services committees. Rounds in the emergency services environment across BILH hospitals. Develops a deep understanding of the BILH emergency services environment and serves as a clinical subject matter expert on emergency services best practice.

Leads the implementation of emergency services OE initiatives that require broad organizational support, local hospital engagement, and input from multiple stakeholders. Partners with system and hospital physician, nursing, and administrative leadership to drive sustainable results.

Effectively manages initiatives to meet goals within established guidelines and timeframes. Manages scope, using project management / performance improvement best practices, and anticipates opportunities and risks proactively to ensure the OE and cross-functional teams are meeting key milestones and deliverables.

Oversees quantitative analyses to support the identification, implementation and monitoring of emergency services OE initiatives. Partners with Finance and IT on efforts to automate reporting as much as possible and to ensure the reliability and quality of data.

Serves as the day-to-day point of contact for emergency services OE efforts for system and hospital leaders, keeping leaders apprised of progress, escalating any risks or concerns. Builds and maintains strong working relationships with colleagues across BILH, including system, hospital, and emergency services leaders.

Oversees the work of project managers on emergency services projects, including project management and performance evaluation efforts.

Minimum Qualifications

Education: Bachelor’s degree in nursing or relevant clinical field required. Master’s degree in nursing, business administration, healthcare management, public health, or related fields preferred.

Experience: 10+ years of clinical experience required. Related work experience in clinical operations, project management, performance/process improvement, and/or consulting preferred. Direct experience leading and implementing emergency services optimization efforts.

Skills, Knowledge & Abilities

• Must have solid understanding of emergency services operations to engage in discussions with system and local leaders and clinicians with high degree of independence and serve as subject matter expert and resource to colleagues.
• Extensive experience in Epic Analytics solutions with the ability to create, run, and leverage reports to drive peri-op operational excellence.
• Demonstrated ability to analyze complex problems and critically evaluate information from multiple sources; manipulate and present data in a clear manner; synthesize findings from multiple sources into a coherent narrative; develop visually compelling presentations.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Power BI, and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Pay Range

$150,000.00 USD - $200,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

If you have questions about this posting, please contact [email protected]