Wormtown Taproom Host

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Title: Wormtown Taproom Host

Status: Full Time or Part Time

Reports to: Taproom Manager

Salary: $18/hr + tips

JOB DESCRIPTION & EXPECTATIONS

Big things are brewing on Shrewsbury Street at Wormtown Brewery! Our Wormtown taproom is getting a full glow-up, and we’re building a team ready to bring all that new energy to life! We’re looking for hosts who bring the same spirit we put into our beer: fun, flavorful, a little quirky, and proudly rooted in Massachusetts.

As a Taproom Host, you’ll be the first point of contact for our guests in our newly upgraded space. You’ll warmly welcome guests, manage reservations and waitlists using Toast Tables, and set the tone for a smooth, enjoyable taproom experience. This role is multitasking at its finest — in addition to hosting, you’ll help support the taproom by running food, bussing tables, and stepping in wherever needed to keep service flowing and energy high.

If you love fast-paced environments, great hospitality, multitasking, teamwork, and creating moments people actually remember, this is your chance to join a refreshed taproom with a big personality. Bring your energy, your curiosity, your love for craft beer culture, and help us make our Shrewsbury Street location the go-to hangout once the doors reopen!

Essential Duties & Responsibilities

Customer Service and Guest Experience

• Greet guests warmly and create an inviting first impression.
• Manage reservations, waitlists, and table assignments using Toast Tables.
• Communicate accurate wait times and assist with guest inquiries.
• Guide guests through the taproom experience with a friendly, knowledgeable approach.
• Maintain a professional, upbeat, and guest-focused demeanor at all times.

Host & Floor Operations

• Oversee guest flow to ensure efficient seating and optimal table turnover.
  Provide menus, highlight specials, and communicate any service delays or updates.
• Coordinate with servers and bartenders to support seamless service.
• Assist with takeout order handoff and guest check-ins as needed.

Food Running & Bussing

• Run food to tables promptly and accurately.
• Assist with clearing and resetting tables to maintain a clean and welcoming environment.
• Support servers by refilling waters, delivering condiments, checking on tables, and helping where needed.
• Assist with keeping dish drop areas organized and efficient.

Cleanliness and Organization

• Maintain cleanliness and organization in guest-facing areas, including entryways, host stand, and dining areas.
• Regularly sanitize high-touch points such as menus, host stand, and door handles.
• Keep menus, supplies, and host materials stocked and organized.
• Support taproom cleanliness by bussing, wiping down tables, and resetting spaces quickly.

Team Collaboration & Additional Responsibilities

• Communicate effectively with servers, bartenders, runners, and managers to ensure seamless service flow.
• Support taproom operations during high-volume times, events, and festivals.
• Assist with event setup, breakdown, and guest coordination.
• Participate in team meetings, tastings, and brewery education sessions.
• Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.

JOB REQUIREMENTS

• Must be 18+ years of age.
• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong multitasking ability and comfort working in a fast-paced environment.
  Takes pride in punctuality, professionalism, and teamwork.
• Strong team player with a willingness to assist colleagues and contribute to a positive work environment.
• Available for days, nights, and weekend shift; Saturday and/or Sunday availability required.
• Reliable transportation to and from the assigned work location.
• Ability to stand and walk for extended periods, lift up to 40–50 lbs., and comfortably bend, reach, and twist.
• Willingness to continuously learn about our beer offerings and the craft beer industry (previous craft beer knowledge a plus!)
• Knowledge of Toast Tables, Toast POS, or similar reservation/seating software is a plus.
• TIPs certification a plus (not required for all hosting duties but beneficial).

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ABOUT US

Wormtown Brewery is part of the Hendler Family Brewing Company.



HENDLER FAMILY BREWING COMPANY IS PROUDLY INDEPENDENT AND FAMILY-OWNED.

HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.

HFBCo is proud to offer the following benefits to our valued employees:

• Medical, Dental, Vision, Life/AD&D starting on day one
• Matching 401k after 9 months of employment
• Paid time off, Vacation, Sick time, Company holidays
• Training and industry-related education
• Employee meals
• Free case of our beer weekly (must be 21+ years of age)

Hendler Family Brewing Company is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at [email protected].