Front Office Medical Assistant

Job Description

Job Description

Medical Appointment Clerk
Duties:
• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports Primary Care Manager (PCM) by booking the patient with the appropriate access to care and allocating the appropriate standard appointment type.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or Military Health System (MHS) GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates patient demographic information prior to booking appointment for patients. Make required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
Additional Duties
• The appointment clerks will also support medical records, release of information, clinic front desk reception, appointment template development/maintenance when not needed in the patient appointing area (due to decreased demand) and those departments are negatively impacted by leave, TDYs, deployments, etc.
• The Government bears the burden of any training needed for the workers to successfully perform their duties. Workers will be expected to be proficient within 30 days after completion of training. Proficiency is at the discretion of the Government.
• Initiate, perform, and complete assigned duties in providing care to variable patient populations.
• Recognize urgent or emergent patient care situations, seek assistance of the RN and/or MD/DO, and initiate appropriate emergency interventions as directed.
• Patient Appointing Services will be employee’s primary duty however; workers will not be required to simultaneously perform all duties in all locations but will be pulled from the Patient Appointing Services at the Government's discretion as needed.
Minimum HCW Qualifications:
• Education: HS Diploma; and work experience as noted below
• Experience: Minimum of (3) years of experience in health care administration, business, information management, customer service or a related discipline is required or any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties as lead of the position working in a Military Health System (MHS) Call Center.

National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across various industries and geographic locations. With over 20+ years experience, we recruit and hire hundreds of candidates who enjoy working in a wide range of administrative, technical and professional positions. NAI is dedicated to helping clients to have a high-quality workforce.

Company Description

National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across various industries and geographic locations. With over 20+ years experience, we recruit and hire hundreds of candidates who enjoy working in a wide range of administrative, technical and professional positions. NAI is dedicated to helping clients to have a high-quality workforce.