Project Manager (Customer Strategy)

FocusKPI is seeking a Technical Project Program Manager to join one of our clients, a high-tech SaaS company.

Our client is seeking a detail-oriented and proactive Project Manager to join their Customer Strategy Office (CSO) . In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.
As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.

Work Location: Remote - anywhere in the US, Preferred EST, CST; Client location: San Francisco, CA
Duration: 12-month contract with potential to extend or convert depending on candidate's performance and needs
Pay Range: $40/hr to $49/hr

Responsibilities:

• Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.
• Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact
• Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.
• Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
• Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives
• Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams
• Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans
• Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates

Requirements:

• 3-5 years as a Project Manager in a SaaS environment or organization. examples: technology, high-growth B2B environments , etc.
• Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product
• Proven ability to manage multiple projects simultaneously from planning through execution and delivery
• Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders
• Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels
• Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar
• Bachelor’s degree in Business, Operations, Project Management, or a related field
• PMP, CAPM, or other relevant project management certifications are a plus but not required

Preferred Qualifications:
- PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster).
- CAPM

**No C2C resumes are considered**

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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