Patient Services Coordinator Full Time Call Center

Patient Services Coordinator Full Time Call Center Location Oak Bluffs, MA :

Patient Services Coordinator Full Time Call Center - (3279188)

$5000 Sign on Bonus for New Hires!

This position reports to the Operation Manager in the Call Center. The Patient Services Coordinator provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to:

• Answer incoming phone calls, check patients in and out, schedule patient appointments, and appropriately direct medication refill requests and sick calls.
• Organize priorities and complete tasks.
• Adhere to HIPPA policies and be able to manage confidential patient information.
• Be able and willing to complete all clerical tasks as required.
• Work with our clinicians and other team members to insure timely flow of patient information.
• Assist in opening and end of day procedures.
• Demonstrate flexibility and willingness to assume additional responsibilities.
• Act as a liaison between departments - This person understands their position is an important part of the care team in the Patient Centered Medical Practice and promotes partnership between patients, family and team.
• Floating as needed.

PREFFERRED QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS

• Call Center/ high volume practice experience preferred.
• Willingness to learn systems, attend training classes and accept direction.
• Acts as a cohesive team member.
• 2 years front desk or customer service position preferred.
• Demonstrated ability to interact successfully with patients and their families, physicians and support staff both inside and outside of the institution.
• Ability to work affectively on a team.
• Ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills required with demonstrated ability to interact with patients and caregivers in a professional and effective manner.
• Knowledge of organization policies, procedures and systems, MVH administrative practices.
• Knowledge of Hospital systems including EPIC and Microsoft Office.
• Ability to multi-task, and comfortable in fast-paced working environment.
• High School diploma or equivalent required; Associates or college course work preferred.

EXPERIENCE:

• 1-3 years of customer service experience, preferably in a clinical setting.
• Call Center/high volume practice experience preferred.
• Electronic Medical Record Experience preferred.
• Ability to work effectively on a team.
• Ability to manage multiple tasks concurrently.
• Comfortable in a fast-paced working environment

EEO Statement

Martha's Vineyard Hospital and Windemere Nursing & Rehabilitation Center are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Primary Location MA-Oak Bluffs-MVH Martha's Vineyard Hospital Work Locations MVH Martha's Vineyard Hospital 1 Hospital Road Oak Bluffs 02557 Job Practice Assistant/Patient Services Coord Organization Martha's Vineyard Hospital (MVH) Schedule Full-time Standard Hours 40 Shift Day Job Posted Shift Description Full Time; 40 hours per week; SEIU Employee Status Regular Recruiting Department MVH Primary Care 1 Job Posting Feb 27, 2024